Cruise Account Representative

3 days ago

Halifax, Canada Ambassatours Gray Line Ltd. Full time

Discover
The Opportunity
Halifax, NS Hospitality and Food Service Experienced Full-time

**Role**: The Cruise Account Representative administers the planning, forecasting, contracting, and precise delivery of awarded business to a cruise line, directly impacting the company's financial results, reputation, and client relationships. Representative will work in a team-oriented, multi-disciplinary environment in collaboration with the Ambassatours Gray Line cruise department management team. This position requires a superiorly organized individual able to tackle multiple projects and duties with appropriate time management.
What you'll do

**Responsibilities**:
**Responsibilities & Duties**:
prepares proposals specific to the port and clients' requested programs
sets tour schedules with the cruise line and works with the ship staff to provide capacities and clear waitlists
confirms supplier contracts
works with the ship staff to ensure accuracy of tour content being advertised to guests
monitors and develops the quality of the shore excursions and guest experiences
responds to shore excursion staff inquiries
preparation of daily paperwork used by support staff to ensure smooth tour dispatch
organization and confirmation of tour vehicles, guides, suppliers, etc. for cruise arrivals
resolves shore excursion staff and guest concerns and complaints
responsible for reconciliation and signing of invoices
supports company cruise support staff including tour guides and pier coordinators
helps to schedule and organize staff orientation and training sessions
maintains strong communication with colleagues, clients & partners
maintain tour statistics throughout season
participation in regular meetings with manager and department team
What you'll need

**Qualifications**:
excellent organizational skills
excellent oral and written communication skills
ability to work well under pressure, multi-task and balance multiple goals and priorities
ability to work with a minimum of supervision
strong observation skills and attention to detail
effective conflict resolution skills
knowledge of Microsoft suite programs - Word, Excel, Teams, Etc.
friendly, customer-focused personality
professional manner and appearance
We're looking for
Core Skills
ACE Management Planning Sales Support
A little bit about us
Ambassatours Gray Line Ltd.

For over three decades, Ambassatours Gray Line has stood as a leader of excellence in sightseeing in Canada's East Coast, offering award winning land and water tours across Nova Scotia, New Brunswick, and Prince Edward Island. Our heart beats in Halifax, Nova Scotia, where our journey began and continues to flourish.

As a distinguished Gray Line affiliate, we're not just about tours; we're about creating extraordinary experiences. Our mission is to enrich lives through exceptional journeys that leave lasting impressions. From our celebrated Harbour Hopper Tours and Boat Cruises in Halifax, to the serene beauty of Peggy's Cove and the Annapolis Valley, each experience is crafted to offer a unique perspective of Eastern Canada's charm and rich history.

**Our purpose is clear**: To Create and Deliver Exceptional Experiences to Enrich the Lives of our Team, Customers, and Communities. This purpose echoes in every tour we conduct, every story we share, and every smile we bring to our guests' faces.

Please join us in exploring the natural wonders and vibrant sea and landscapes of Eastern Canada, and discover why at Ambassatours Gray Line, we do more than just tours - we create memories that we hope will last a lifetime.

**Ambassatours Gray Line is proudly Rainbow Registered**: Canada's national accreditation for 2SLGBTQI+ inclusive, welcoming and safer spaces for all. Learn more about this program at rainbowregistered.ca

Ambassatours Gray Line is proud to be an Age-Friendly Institute's Certified Age Friendly Employer (CAFE). This program is the nation's only certification program that identifies organizations committed to being the best places to work for employees aged 50+.

Our Purpose

To Create Exceptional Experiences to Enrich the Lives of our Team, Customers and Communities.

Our Core Values

We Do the Right Thing - Always
Our team acts with integrity and honesty and focuses on putting ourselves in the shoes of others. Our commitment to safety for our team and guests is uncompromising.
We Step Up and Own It
We empower each other to take ownership of our actions. We are accountable for ourselves, our colleagues, our clients, and our company.
We Communicate Clearly and Honestly
We're honest, transparent, and committed to doing what's best for our guests and our company. We collaborate openly in pursuit of the truth.
We Work as a Team
We are committed to building an encouraging, caring, and supportive environment. We share a responsibility to support our team members and enrich their lives.
We Find a Better Way
We actively seek continuous improvement by challenging the status quo with open minds, focus,

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