Guest Services Representative
3 weeks ago
The Comfort Inn & Suites, Barrie hotel is looking for a part-time Guest Service Representative to join our team.
Duties include guest check in/out, pleasant and courteous guest service, taking reservations, phone answering, transaction accuracy, maintaining cleanliness and assisting in all other departments and provide guests with exceptional service and memorable experiences.
**Responsibilities**:
- Book and record accurately all hotel room reservations or inquiries
- Ensure all incoming calls are answered in a professional manner and according to hotel policies
- Make, confirm, change and cancel reservations
- Use up-selling techniques to increase reservations revenue
- Ensure that check in/checkout standards are being met
- Resolve guest complaints or conflict situations
- Assist guests in accessing hotel facilities and services as well as services available in the community.
- Cross train on all shifts including night audit (midnight)
- Must be available to work a varied schedule including afternoons, overnight, weekends and holidays
**Qualifications**:
- Hotel Experience preferred
- Professional presentation
- 100% punctual, dependable and ready to advance and learn
- Excellent communication, problem-solving skills and the ability to work well under pressure and in stressful situations
- Exceptional multitasking skills and able to be empathetic to guest needs
**Job Type**: Part-time
**Salary**: $14.00 /hour
**Job Type**: Part-time
**Salary**: $16.00 per hour
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
- On call
Work Location: One location
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