
Sales Coordinator
3 weeks ago
_Richard's Packaging Inc. has evolved from its origins as a glass container manufacturer for pharmacies into a leading North American distributor of packaging and healthcare products for the healthcare, food and beverage, and cosmetics sectors. With 112 years of experience and a team of approximately 600 employees across the continent, we are committed to quality, innovation, and exceptional customer service. Join us in making a meaningful impact across diverse industries._
**Why Join Richards**:
- Generous compensation package including a competitive base salary and variable compensation
- Fantastic comprehensive healthcare benefits with no annual deductibles
- Generous dental benefits
- Gender affirmation support
- Paramedical services granting access to different practitioners
- Mental health coverage
- Extensive travel insurance with no deductible ensuring peace of mind while you travel
- And so much more
**About the Role**:
**The successful applicant will**:
- Collaborate with various departments to handle multiple priorities efficiently.
- Assist the sales team with client needs and manage client inventory.
- Respond to client inquiries on production, inventory, and availability.
- Verify and validate pricing information.
- Act as the second point of contact for assigned customers, providing friendly and professional support.
- Assist with the ordering and return process, following company policies.
- Process customer orders and returns in the ERP system, ensuring fulfillment and satisfaction.
- Maintain a solid understanding of all products and processes.
- Stay updated on sales strategies, new product introductions, and skill development through training and meetings.
- Identify opportunities to improve work processes and efficiency.
- Post-secondary degree or diploma, or equivalent experience in a related field.
- Minimum of 1 year in a customer care or sales environment.
- Previous inside sales or customer service experience preferred.
- Self-starter with the ability to work independently.
- Strong interpersonal, communication, and customer service skills.
- Excellent attention to detail and problem-solving abilities.
- Proficient in Microsoft Word, Excel, and PowerPoint.
- Experience with ERP systems (Business Central is an asset).
- Richards Packaging Inc. is an equal-opportunity employer and is committed to creating an inclusive employee experience for all. We firmly believe that our work is at its best when everyone feels free to be their most authentic self. If you require accommodation, please let us know how we can further support you during the recruitment process._
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