Clinic Manager, Medical Aesthetics
6 months ago
**Clinic Manager**
**Whistler Medical Aesthetics, Whistler BC**
MSP is a group of North American’s leading Medical Aesthetics clinics with the goal of providing world-class patient experiences. We aim to allow our partners to achieve their personal and professional aspirations by providing support through a collaborative and inclusive approach. MSP has partnered with some of North America's most reputable and well-known Dermatologists, Surgeons and Cosmetic Physicians and together, with an innovative clinical approach, supported by a strong cast of business ingenuity, we will continue to grow and dominate the industry in America.
Our MSP core values are: RESPECT, EXCELLENCE, COMMUNITY, INNOVATION, AGILIT
**What you can offer us**:
- Bachelor’s degree in business or related field preferred.
- Three years in a management role within the med spa, or related health care industry required.
- Three years of inventory and budget management.
- Three years of people management/leadership experience, including setting and reaching quotas.
- Sales-oriented (comfortable with goals and KPIs)
- Excellent managerial and financial skills and the ability to take leadership over any business operations area.
- Superlative communication skills, particularly the ability to communicate as a leader.
- Motivational and inspirational attitude.
- Quick learner, who can adapt in a fast-paced work environment.
- Customer service oriented.
- Desire for personal and professional growth and development.
- Passion for leadership and development of staff.
**ESSENTIAL JOB FUNCTIONS**
- Leads all operations within the four-walls of the clinic which includes, but is not limited to: maintaining a motivated, engaged & effective team, optimizing staff utilization, ensuring policies & procedures are followed, implementing clinic initiatives, and maintaining accurate inventory of food, supplements, and supplies.
- Owns the clinic P&L and is held accountable for Top-Line and Profitability/ EBITDA Performance: drives new patient acquisition, patient retention, and patient satisfaction to grow revenue while managing all controllable expenses (payroll, supplies, inventory shrink) to meet clinic-level profitability goals.
- Leads and manages the patient care team and treatment providers to ensure business goals, profitability, and retention goals are met.
- Coaches and develops new team members to clinic standards.
- Ensures high level of patient care and satisfaction by continually improving service levels.
- Creates a KPI-driven culture with emphasis on critical performance factors like retention, answer rate, lead generation, and staff utilization.
- Executes effective strategy and tactics to create positive team dynamics through constant coaching, mentoring, hiring, and training.
- Builds and sustains a high-performance culture through attracting, developing, and retaining a highly motivated team.
- Creates a culture of collaboration and accountability, and places emphasis on career pathing/employee development.
- Evaluates employee performance; places emphasis on career pathing/employee development and makes recommendations for promotions.
- Works with Regional Director to establish short-term objectives and long-range goals and related plans.
- Reviews the results of all operations, comparing them with the company’s objectives and taking appropriate measures to correct unsatisfactory performance and results.
- Ensures the clinic’s compliance with all applicable laws, rules, regulations, and standards, including HIPAA and OSHA protocols.
- Performs other related duties to benefit the mission of the organization.
**What we can offer you**:
- The ability to be a part of a more extensive system
- Training and growth opportunities
- Treatment Incentives and Perks
- Competitive pay + bonus
- Comprehensive training
- Ability to make an impact in the communities we serve.
**Job Types**: Full-time, Permanent
**Salary**: $32.00-$35.00 per hour
Expected hours: 40 per week
**Benefits**:
- Dental care
- Extended health care
- Paid time off
- Store discount
Schedule:
- Monday to Friday
- Weekends as needed
Supplemental pay types:
- Bonus pay
**Experience**:
- People Management: 2 years (required)
- Budgeting: 1 year (required)
Ability to Commute:
- Whistler, BC (required)
Work Location: In person
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