Clinical Services Supervisor

3 weeks ago

Brampton, Canada ErinoakKids Centre for Treatment and Development Full time

**CLINICAL SERVICES SUPERVISOR**

**Respite Services**

**Permanent Full Time Position (37.5 Hours/Week)**

**Brampton Site**

**Work Arrangement: On-site**

***:
Reporting to the Project Manager-Respite Services, the Clinical Services Supervisor (CSS) is responsible for the day-to-day delivery of respite services at the Brampton site. The CSS will provide leadership to a team of clinicians that includes recruitment, onboarding, communication and ongoing performance management of staff, managing referrals for service, caseload management and problem solving. As part of the larger Respite team, the CSS will collaborate with other leaders to work towards seamless service for clients.

**MAJOR RESPONSIBILITIES**:

- Provide day-to-day supervision of the respite team and delivery of respite services at assigned site;
- Organize caseloads, staff schedules to meet site needs;
- Promote an integrated service delivery model;
- Identify staff complement needs in conjunction with the Project Manager and Human Resources;
- Participate in the recruitment, on-boarding, staff orientation and communicating performance expectations for new staff;
- Maximize the use of available resources (staffing and space);
- Provide performance management, including probationary and performance reviews, and support to team members, engaging Human Resources as appropriate;
- Facilitate resolutions to service delivery issues involving clients, families and staff using a solution-focused approach
- Monitor operational/clinical activities to ensure performance objectives are met;
- Interface with Clinical Administrative Support Services (CLASS) to facilitate operational processes related to intake, service facilitation and health records;
- Collaborate with the Project Manager to meet Balanced Scorecard targets;
- Identify and support professional development and clinical education needs
- Ensure team compliance with all relevant policies and procedures including those related to privacy, documentation, health and safety and infection control;
- All other reasonable duties as assigned and identified by the organization.

**QUALIFICATIONS**:

- Bachelors of Science in Nursing degree required;
- Active registration with the College of Nurses of Ontario required;
- Minimum of 5 years of clinical experience working with medically complex children and/or young adults and their families;
- Experience supervising and leading a team is an asset;
- Working knowledge of respite supports and services for medically and behaviourally complex children is a strong asset;
- Experience with CYFSA licensing is an asset;
- Proven potential to motivate and lead people;
- Excellent verbal and written interpersonal communication skills;
- Excellent facilitation and problem solving skills
- Strong conflict resolution skills
- Flexible, organized and self-directed within scope of responsibility;
- Demonstrated ability to multi-task;
- Sound understanding of documentation standards;
- Ability to function collaboratively within an inter-professional team;
- Ability to negotiate and portray a positive image of the organization
- Demonstrated awareness of and adherence to professional and ethical standards;
- Experience with Meditech platform an asset
- Bilingualism in French and English is an asset.

*You must also possess a valid Ontario driver’s license, and have access to a personal vehicle.

**Why should you join us?**
- Competitive salary and benefit plan which includes Health and Dental options for you and your loved ones
- Healthcare of Ontario Pension Plan - (HOOPP)
- WorkPerks - Discounts for you and your family to enjoy an array of different services and amenities
- Employee Assistance Program / People Connect (Mental health supports available 24/7)
- Wellness Program
- Learning & Development opportunities - We are ready to work with you in pursuit of your goals There are plenty of ongoing internal and external learning opportunities that are available to all our staff, as well as professional supports in place from day one
- Mentorship Opportunities
- Direct observation from a mentor to help new graduates develop into skilled clinicians
- The people and most of all the KIDS
- Training and mentorship in working with children with complex needs will be supported by Clinical Practice Leaders for Speech and Language Services, whose function is to interpret evidence-based practice at ErinoakKids.

**To view our state of the art buildings - please check out this YouTube video along with our Social Media sites**
- We will make accommodations as provided for pursuant to the Ontario Human Rights Code. Applicants who require accommodations for disabilities or other specific grounds need to make their needs known in advance to Human Resources._
- ErinoakKids is an equal opportunity employer, and we are committed being a diverse, equitable and inclusive workplace._

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Employee assistance program

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