Client Service

3 weeks ago

Abbotsford, Canada Maplewood Care Society Full time

**Position Summary**:
As a member of the administration team upholding Maplewood Care Society’s Mission, Vision and Values and established policies and procedures, committing to professional and facility codes of ethics and functions within the regulations, standards and guidelines governing residential care.
Under the direction of the leadership team, the Client Service & Information Representative performs professional secretarial and administrative duties (including work of a confidential nature for the Leadership Team, Administration Team & Department Heads), scheduling, admitting/discharging residents/respites and handling of money. This includes duties such as acting as a communication link by transcribing and processing physician’s orders, communicating with other departments, coordinating resident appointments, arranging resident tests and receiving results, receiving and directing visitors and telephone answering. Assembles and maintains resident charts and performs keyboarding and data entry responsibilities. This position also participates in the development, implementation and evaluation of department goals in accordance with the Continuous Quality Improvement philosophy and contributes to the resource management of the Administration Department.

**Reports To**:
Director of Finance & Operations

**Duties and Functions**:
**Reception**:

- Maintains the reception desk.
- Performs receptionist duties include greeting residents, day program clients and visitors, conducting facility tours, answering inquiries, directing people to the appropriate person or department and accepting legitimate deliveries.
- Answers and forwards phone calls to corresponding parties as required.
- Monitors front door and secondary (emergency) exists.

**Clerical**:

- Performs clerical duties as assigned by the department heads, leadership team and/or their delegate.
- Ensures that all correspondence and word processing is attended to in a timely manner.
- Updates and provides clerical support to all facility manuals.
- Prepares minutes for general staff meeting as needed.

**Scheduling**:

- Prioritizes, processes, coordinates and transcribes physician’s orders and performs necessary follow up action.
- Prepares routine schedules for Maplewood House employees i.e. nursing and support services using MCS adopted software scheduling system.
- Schedules relief Maplewood House employees in the case of unforeseen illness and approved absences from work ensuring that collective agreements guidelines and/or MCS policy are followed.
- Communicates sick call, unforeseen leave requests and re-scheduling information to appropriate department head and/or personnel.
- Maintains relief staff contact lists information and other records and submit any changes to HR and Payroll Department.

**Record Management**:

- Files correspondence and related materials as per filing system relevant managers.
- Assists in the maintenance of accurate resident records as required.
- Sorts and/or purges resident's chart and miscellaneous papers in the nursing station as needed.
- Maintains up-to-date hard copies of MCS policies and procedures and makes them available at designated locations for all employees and public as needed.
- Ensures the confidentiality and security of records, files and information.
- Maintains the tidiness of the old file records storage.

**Administrative Logistic**:

- Acts as the contact/liaison between residents and their representatives and facility administration as required, including resident account reconciliations.
- Accepts and receives cheques for accommodation/services/payments due/donations to the society and maintains recordkeeping in line with the policies and procedures of MCS.
- Assists the program coordinators and department managers in coordination of home programs, events and services.
- Supports and coordinates the operation of the Adult Day Program.
- Coordinates and records badges/name-tags delivered to day-program participants, visitors and volunteers.
- Upkeeps the tidiness of the stationery storage and reception area.
- Organizes and ensures a professional and pleasant office environment.
- Maintains office stationery and printer supplies.
- Maintains and update facility library as required.
- Monitors the signing out of the Staff Education Resource Centre materials.
- Monitors and maintains the function of the photocopier and fax machine.
- Calls for service for printer, telephone, photocopier and computers.
- Participates in the facility-wide quality assurance program.
- Performs other related duties as assigned.

**Professional Qualifications**
**Education and Experience**:

- Grade 12, medical terminology and graduation from a recognized Nursing Unit Clerk program plus one year's recent, related experience or an equivalent combination of education, training and experience.

**Skills and Abilities**:

- Ability to communicate effectively both verbally and in writing.
- Ability to deal and wo

  • Clk 09r

    3 days ago

    Abbotsford, Canada BC Public Service Full time

    Posting Title- CLK 09R - Client Service Worker (Inventory)- Position Classification- Clerk R9- Union- GEU- Work Options- Location- Abbotsford, BC V2S 1H4 CA - Burnaby, BC V3J 1N3 CA - Campbell River, BC V9W 6Y7 CA - Chilliwack, BC V4Z 1A7 CA - Courtenay, BC V9N 8H5 CA - Cranbrook, BC V1C 7G5 CA - Dawson Creek, BC V1G 4X3 CA - Duncan, BC V9L 6B1 CA - Fort St...

  • Manager, Client Services

    1 month ago

    Abbotsford, Canada Sephora Full time

    **Job ID**: 234397 **Store Name/Number**: BC-Highstreet (0848) **Address**: 3122 Mt Lehman Road, Abbotsford, BC V2T 0C5, Canada (CA) **Full Time/Part Time**: Full Time **Position Type**: Regular **You’ll love working here** As Manager, Client Services, you will be responsible for managing all services, classes and events in a specific Sephora store...

  • Admn o 18r

    2 weeks ago

    Abbotsford, Canada BC Public Service Full time

    Posting Title- ADMN O 18R - Client Relations Coordinator- Position Classification- Administrative Officer R18- Union- GEU- Work Options- Remote- Location- Abbotsford, BC V2S 1H4 CA - Campbell River, BC V9W 6Y7 CA - Cranbrook, BC V1C 7G5 CA - Fort Nelson, BC V0C 1R0 CA - Hope, BC V0X 1L0 CA - Kamloops, BC V2H 1B7 CA - Kelowna, BC V1Z 2S9 CA - Multiple...

  • Client Service Advisor

    6 days ago

    Abbotsford, Canada Group CCF Full time

    The Client Service Advisor is responsible for providing outstanding customer service to clients in matters of both business to business and business to consumer operations. This position will provide clients general information regarding complex questions related to their accounts, policies and available services via telephone, zoom and other forms of both...

  • Client Services Lead

    1 week ago

    Abbotsford, Canada Targeted Talent Full time

    Job Summary:The Client Services Lead will oversee and assist customer success employees in the performance of their job duties such as responding to customer inquiries and resolving issues or complaints.Duties/Responsibilities: Help build the infrastructure and standard operating procedures for the department Help create company guidelines particularly...

  • Client Service Representative

    1 month ago

    Abbotsford, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...

  • Client Service Representative

    1 month ago

    Abbotsford, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...

  • Cpo 15r

    3 days ago

    Abbotsford, Canada BC Public Service Full time

    Posting Title- CPO 15R - Justice Interviewer, Report Service- Position Classification- Community Program Officer R15- Union- GEU- Work Options- Location- Abbotsford, BC V2S 1H4 CA (Primary)- Salary Range- $57,296.54 - $64,805.30 annually- Close Date- 6/15/2023- Job Type- Regular Full Time- Temporary End Date- Ministry/Organization- BC Public Service ->...

  • Isl 18r

    5 days ago

    Abbotsford, Canada BC Public Service Full time

    Posting Title- ISL 18R - Service Desk Analyst- Position Classification- Information Systems R18- Union- GEU- Location- Abbotsford, BC V2S 1H4 CA - Campbell River, BC V9W 6Y7 CA - Cranbrook, BC V1C 7G5 CA - Fort Nelson, BC V0C 1R0 CA - Hope, BC V0X 1L0 CA - Kamloops, BC V2H 1B7 CA - Kelowna, BC V1Z 2S9 CA - Multiple Locations, BC CA (Primary) - Nanaimo, BC...

  • Band 4 - Director, Employability Planning Services

    1 month ago

    Abbotsford, Canada BC Public Service Full time

    Posting Title- BAND 4 - Director, Employability Planning Services- Position Classification- Band 4- Union- N/A- Work Options- Remote- Location- Abbotsford, BC V2S 1H4 CA - Campbell River, BC V9W 6Y7 CA - Cranbrook, BC V1C 7G5 CA - Fort Nelson, BC V0C 1R0 CA - Hope, BC V0X 1L0 CA - Kamloops, BC V2H 1B7 CA - Kelowna, BC V1Z 2S9 CA - Multiple Locations, BC CA...

  • Client Services Assistant

    3 days ago

    Abbotsford, Canada Kinghaven Peardonville House Society Full time

    Job description **Client Services Assistant (Temporary)** Work Schedule: Night Shift, Monday - Friday 12am - 8am BCGEU Community Subsector, Grid 8 Reports to: Clinical Manager **About Kinghaven Peardonville House Society**: Kinghaven Treatment Centre was established in 1971 as MSA Halfway House. Over the past 45 years it has evolved into one of the...

  • Sto 27r

    6 days ago

    Abbotsford, Canada BC Public Service Full time

    Posting Title- STO 27R - Geospatial Services Team Lead- Position Classification- Scientific/Technical Off R27- Union- GEU- Location- Abbotsford, BC V2S 1H4 CA - Campbell River, BC V9W 6Y7 CA - Cranbrook, BC V1C 7G5 CA - Fort Nelson, BC V0C 1R0 CA - Hope, BC V0X 1L0 CA - Kamloops, BC V2H 1B7 CA - Kelowna, BC V1Z 2S9 CA - Multiple Locations, BC CA (Primary) -...

  • Client Service Specialist

    1 month ago

    Abbotsford, Canada Strata Wealth and Risk Management Full time

    We offer flexible shifts, benefits, and compensation will be based on experience and results. Full training will be provided and opportunities will abound in this growing firm in Abbotsford. **Salary**: From $18.00 per hour **Benefits**: - Extended health care - Flexible schedule Schedule: - Monday to Friday Supplemental pay types: - Bonus...

  • Client Advisor

    1 month ago

    Abbotsford, Canada Royal Bank of Canada Full time

    **Job Summary** **What is the opportunity?** This unique position calls on your client-focused sales expertise and natural problem-solving skills to maximize each client interaction. Specifically, you help clients with their everyday banking, As an RBC ambassador, you add value in the moments that matter most to clients and collaborate with RBC partners to...

  • Client Advisor

    1 month ago

    Abbotsford, Canada Royal Bank of Canada Full time

    **Job Summary** **What is the opportunity?** This unique position calls on your client-focused sales expertise and natural problem-solving skills to maximize each client interaction. Specifically, you help clients with their everyday banking, As an RBC ambassador, you add value in the moments that matter most to clients and collaborate with RBC partners to...

  • Client Advisor Intern

    1 month ago

    Abbotsford, Canada Royal Bank of Canada Full time

    **Come Work with Us!** At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose. Whether you’re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work...

  • Full Time Client Service Coordinator

    1 month ago

    Abbotsford, BC, Canada DGA Careers Full time

    Client Executive - 9096 in Langley - IW- Client Executive - 9096 in Langley If handling your own book of business from cradle-to-grave is what motivates you...then you are the perfect Producer for this brokerage’s Langley office. We’re not only looking for a Producer but someone who can build the team and grow the office. Manage the book of business...

  • Client Care Coordinator

    1 month ago

    Abbotsford, Canada WS Audiology Americas Full time

    HearCanada bolsters a world-class team of hearing care professionals/pioneers who share a passion for providing Wonderful Sound for All. With 60% of the Canadian population experiencing a type of hearing health issue in 2021, our teams are passionate about providing an exceptional client experience through their hearing journey, going above and beyond to...

  • Client Care Administrator

    4 weeks ago

    Abbotsford, Canada WS Audiology Americas Full time

    HearCANADA is made up of a world-class team of hearing care pioneers who provide Wonderful Sound for All. Our teams are passionate about providing an exceptional client experience through their hearing journey, going above and beyond to provide relevant and meaningful solutions._ We’re adding a **full-time, permanent Client Care Administrator** to our...

  • Client Care Coordinator

    1 week ago

    Abbotsford, British Columbia, Canada Fraser Health Authority Full time

    Salary rangeThe salary range for this position is CAD $ $67.08 / hour Why Fraser Health?Fraser Health is responsible for the delivery of hospital and community-based health services to over 1.9 million people in 20 diverse communities from Burnaby to Fraser Canyon on the traditional territories of the Coast Salish and Nlaka'pamux Nations. Our team of 45,000...