Guest Services Representative

6 months ago

Ottawa, Canada Cushman & Wakefield Full time

**Job Title**

Guest Services Representative (part-time)
**Job Description Summary**

Be an active, efficient and effective member of the Guest Services TEAM

Provide premium customer service through established programs, including but not limited to providing information, support and services to the shopping and travelling public

Act as a liaison with tenants

"Beyond the Booth” Guest Services does not stop at the kiosk and should be carried out at all times
- Demonstrate exceptional customer service to all patrons and tenants by being knowledgeable about the property and its offerings
- Sale of Mall Gift Cards which includes:

- daily deposits
- shift reports and logs
- distribution of gift-with-purchase items
- Opening & Closing duties as per the Guest Services Supervisor
- Prepare and manage various customer tracking initiatives
- Provide Customer assistance with all available mall services.
- Assist other mall personnel (Security and Maintenance) to provide an exceptional Customer Experience, promoting a safe and clean environment
- Assist with various on-site promotions and events as per the Marketing Director
- Cultivate relationships with the shopping centre’s retailers and continually stay abreast of product offerings and store promotions.
- Professionally respond **online** to customer service inquiries on KIPSU
- Monitor mall events, retailer sales and promotions to communicate onto social media platforms as deemed necessary as per the Marketing Director
- Collating various documentation for shopping centre distribution, banner coordination, compiling and updating store and directory information, ballot counting and assisting with various display set-ups
- Maintaining cleanliness and organization at the workspace
- Ensure appropriate levels of inventory for administration supplies, gift cards, etc. are maintained
- Other duties as assigned by the Guest Services Supervisor
- And most importantly, ensuring that our Customer's leave our shopping centre happy with all of their needs met
- Demonstrate exceptional customer service to all patrons and tenants by being knowledgeable about the property and its offerings
- Sale of Mall Gift Cards which includes:

- daily deposits
- shift reports and logs
- distribution of gift-with-purchase items
- Opening & Closing duties as per the Guest Services Supervisor
- Prepare and manage various customer tracking initiatives
- Provide Customer assistance with all available mall services.
- Assist other mall personnel (Security and Maintenance) to provide an exceptional Customer Experience, promoting a safe and clean environment
- Assist with various on-site promotions and events as per the Marketing Director
- Cultivate relationships with the shopping centre’s retailers and continually stay abreast of product offerings and store promotions.
- Professionally respond **online** to customer service inquiries on KIPSU
- Monitor mall events, retailer sales and promotions to communicate onto social media platforms as deemed necessary as per the Marketing Director
- Collating various documentation for shopping centre distribution, banner coordination, compiling and updating store and directory information, ballot counting and assisting with various display set-ups
- Maintaining cleanliness and organization at the workspace
- Ensure appropriate levels of inventory for administration supplies, gift cards, etc. are maintained
- Other duties as assigned by the Guest Services Supervisor
- And most importantly, ensuring that our Customers leave our shopping centre happy with all of their needs met

**Qualifications**:

- Excellent customer service skills with a drive to go above and beyond
- Superior written and oral communication skills
- Ability to work in a “team” environment
- Various computer skills - Microsoft Office
- Competent in Social Media, Facebook, Website, etc.
- ** We are looking for staff with flexible and open availability (extended) hours and ability to work as per the centre.**:

- must be accountable and punctual
- Creative and self motivated

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