Bilingual Customer Service Representative

3 weeks ago

Toronto, Canada Kohl & Frisch Limited Full time

Primary Role of This Position
In this role, the Bilingual Customer Service Representative (B-CSR) provides excellence in customer service to our customers regarding order placement and issue resolution.

Location
We are proud to offer full-time remote work for our Bilingual Customer Service team; however, there is a requirement to be in office 2 days per month to meet with the Customer Service team. For this reason, you must be within a reasonable commuting distance to the Kohl & Frisch (K&F) Concord, ON office.

Major Responsibilities
+ Responsible for several key customer service tasks including order entry and the resolution of customer issues and inquiries.
+ Empowered to build relationships with customers by “owning” customer issues, being responsive and proactive, and consistently providing a high level of customer follow-up and service.

Education and Experience
+ High school graduate
+ Previous customer service or call centre experience is a strong asset

**Qualifications**:
+ Capable of handling a large volume of calls while maintaining professional and efficient service
+ Ability to think problems through and recommend creative solutions to nonstandard customer issues
+ Excellent communication and interpersonal skills
+ Demonstrated ability to work in a team environment
+ Ability to communicate effectively (verbally and written) in a professional manner with K&F customers and internal K&F departments
+ Must be able to work independently with limited supervision
+ Proactive nature, high attention to detail, and takes initiative

Hours of Work
Must be available to work a flexible shift schedule Monday to Friday between the hours of 9:00 a.m. to 8:00 p.m.

How to Apply

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