Residential Order Coordinator

4 weeks ago

Etobicoke, Canada Beanfield Technologies Inc. Full time

**Our company**:
We are about building communities, not just networks. We believe that people are at the heart of everything we do. We’re committed to making life better for our customers, our employees, and the communities where we live and work. Founded in the underserved Toronto neighbourhood of Liberty Village, we've always understood the importance of connection. That's why we committed ourselves to building a fibre-optic network throughout the community and have continued to expand our network ever since. For 30+ years, we have been proud to build, own, and operate an extensive & robust fibre-optic network throughout Toronto, Montreal and Vancouver. Now with 400+ employees, we continue to deploy our own construction, fibre splicing, installation, network operations and support teams. Our services are delivered to thousands of commercial and residential service addresses using Beanfield owned facilities.

**Our Values**:
**We Are Community**: People first, always. We build trust through empathy and honesty. We align around our collective purpose. We are service of the whole. We are stronger together than we could ever be alone. When we show up for each other, we can create anything. Being in community is what gives us purpose and meaning.

**Position Summary**:
**SCOPE/PURPOSE OF THE ROLE**:
Reporting to the Manager, Customer Onboarding Specialist, the Residential Order Coordinator will work closely and simultaneously with various teams across the company to ensure that all residential orders are received, reviewed, and managed through our internal ticketing system from start to finish.

**Responsibilities**:

- Coordinate and manage all residential orders concurrently on a daily basis.
- Provide first call resolution ensuring customer requests, inquiries and concerns are processed and resolved in a timely manner.
- Interact with multiple internal departments to push forward the order or escalate when required in order to ensure the timelines are met.
- Adherence to processes, policies and objectives related to residential services with an understanding of other Beanfield products.
- Assist in the creation of the customer records and maintain client information using internal systems.
- Manage customer move request in an efficient and timely manner to ensure move dates are met.
- All other duties as assigned.

**Skills & Qualifications**:

- High school diploma.
- 2-3 years of related experience in office administration or customer service roles.
- Experience with JIRA and SAP an asset.
- Knowledge of VOIP, Internet and IPTV is considered an asset.
- Strong analytical skills and problem solving capabilities.
- Excellent organizational and time management skills to multi-task/prioritize work in a timely manner.
- Strong attention to detail.
- Ability to work and act independently using good judgement when assessing difficult situations.
- Team player with superior interpersonal skills and professional demeanour.
- Works with a high level of tact, integrity and respect.
- Possess cultural awareness and sensitivity.
- Demonstrate sound work ethics.

**Must have the flexibility to work varying shifts and weekends.** Wednesday - Sunday - 8 Hours Shifts

We are a pet-friendly office - we have our very own office mascot - Beans Must love dogs

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