Tax Lead, Marketing

3 weeks ago

Quebec City, Canada Intuit Full time

**Overview**:
If you’re a highly motivated individual with a business background and excellent communication skills, we need you to help our customers complete their taxes using TurboTax. You’ll advance our goal of “Powering Prosperity Around the World” by providing expert guidance and explanations of tax and technical terms to our customers. You’ll also play an important role in our effort to enhance our brand by delighting our customers and empowering them to prepare their taxes.

Si vous êtes une personne hautement motivée ayant des antécédents dans le monde des affaires et d’excellentes aptitudes à communiquer, nous avons besoin de vous pour aider nos clients à remplir leurs déclarations de revenus à l’aide de TurboTax. Vous ferez avancer notre mission de « moteur de prospérité partout dans le monde » en fournissant des conseils d’expert et en expliquant les termes fiscaux et techniques à nos clients. Vous jouerez également un rôle important dans nos efforts visant à améliorer notre marque en allant au-delà des attentes de nos clients et en leur donnant les moyens de préparer leurs déclarations de revenus.

**What you'll bring**:

- Basic knowledge of tax laws, tax concepts and familiarity with form 1040 and schedules
- Strong customer service skills with ability to empathize and instill confidence
- Some experience preparing federal and state returns for individuals (1040). Prior tax preparation experience in a retail setting a plus
- Some experience providing support in a call center environment a plus (WFH or on site)
- Strong Research skills and the ability to quickly use online resources to find answers
- Critical thinking, and problem solving
- Persistence and determination
- Willingness to utilize audio/visual tools to communicate with customers
- Comfortable interacting with customers through video, in a professional way that represents the Intuit TurboTax brand well
- Friendly and reassuring on camera
- Bilingual (English/Spanish) communication skills (written & spoken) a plu
- This is a seasonal customer facing position providing Tax Support to TurboTax Customers
- Will help customers who are working on their tax return with both product/software inquiries, as well as with tax questions and calculations
- Will interact with customers utilizing strong written and verbal skills as well as deep customer empathy
- Connaissance de base des lois fiscales et des concepts fiscaux, ainsi que du formulaire 1040 et de ses annexes.
- Excellentes compétences en service à la clientèle et capacité de faire preuve d’empathie et d’inspirer confiance.
- Certaine expérience en préparation de déclarations de revenus, tant fédérales que provinciales pour les particuliers (1040). Expérience en matière de préparation d’impôt dans un contexte de commerce au détail, un atout.
- Certaine expérience en soutien dans un contexte de centre d’appels, un atout (en télétravail ou sur place).
- Excellentes aptitudes en recherche et capacité d’utiliser rapidement les ressources en ligne pour trouver des réponses.
- Pensée critique et résolution de problèmes.
- Persistance et détermination.
- Volonté d’utiliser les outils audiovisuels pour communiquer avec les clients.
- À l’aise d’interagir avec les clients en vidéo d’une manière professionnelle qui représente bien la marque TurboTax d’Intuit.
- Attitude conviviale et rassurante à la caméra.
- Aptitudes à communiquer à l’écrit et à l’oral en deux langues (anglais et espagnol), un atout.
- Il s’agit d’un poste saisonnier au service à la clientèle afin d’assurer le soutien fiscal aux clients de TurboTax.
- Le titulaire aidera les clients qui travaillent sur leur déclaration de revenus en répondant aux questions liées aux produits ou aux logiciels, ainsi qu’aux questions fiscales et aux calculs.
- Le titulaire interagira avec les clients grâce à de solides compétences écrites et verbales, et en faisant preuve d’une grande empathie envers eux.

**How you will lead**:

- High quality customer interactions and experiences
- Application of defined practices, procedures and company policies to troubleshoot, resolve issues and address routine Tax Support customer questions
- Proficient with technology and solid knowledge of computer operations and software.
- Utilize and leverage government websites and toolkits to seek out and deliver the right answer to the customer
- Document customer interactions
- Represent the Intuit TurboTax brand and spirit by demonstrating empathy for the customer, empowering and partnering with the customer, personalizing the experience, and providing them the confidence that they can do their own taxes
- S’assurer que les interactions avec les clients sont toujours de qualité supérieure, tout comme leur expérience.
- Maîtriser la technologie et posséder une solide connaissance des opérations informatiques et des logiciels.
- Utiliser les si

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