Staff Tax Content Analyst

2 weeks ago

Quebec City, Canada Intuit Full time

**Overview**:
Intuit's Customer Success team within the Consumer Group is transforming the industry with a suite of high-touch professional services powered by data-driven, technology-lead operations and a distributed professional workforce.

TurboTax is the #1 best-selling brand of tax preparation software in Canada. Year over year, Intuit has been recognized as a best employer and is consistently ranked on Fortune’s “100 Best Companies to Work for” and Fortune World’s “Most Admired Software Companies” lists.

In this role, you will utilize your strong strategic background, ability to lead cross-functional initiatives and your Canadian tax experience, to lead a team of high performing senior tax analysts. You will propose and implement best practices and innovative business solutions to address complex and high-impact tax and compliance issues. You will help to ensure TT Live processes and solutions are both compliant to the Canada Revenue Agency, Revenu Québec and other provincial agencies and to our quality best practices and standards. You will develop and entrench Canada tax standards across all Turbo Tax services that empower our tax experts to deliver complete customer confidence consistently across all TurboTax Live tax services.

**What you'll bring**:

- Must possess strong Canadian tax preparation experience and knowledge of tax processes. A CPA designation or bachelor’s degree, preferably with an emphasis in Accounting, Finance or a related field is highly desirable.
- Experience in setting strategic vision impacting multiple teams in areas of tax, compliance and quality in a large organization
- Ability to lead complex cross-functional initiatives
- Ability to evaluate product features and enhancements, in the form of offering roadmaps, epics, stories, etc. done in partnership with the business
- Coordination and/or prioritization of activities across team and community leading to successful project completion.
- Proficient with technology; solid knowledge of computer operations and software
- Excellent research skills and the ability to quickly use online resources to find answers
- Excellent written communication skills
- Ability to proactively self-identify work, delegation to team members in a fast-paced environment with mínimal supervision
- Quebec TP1 tax, sales tax, payroll tax, Canada-USA cross border experience a plus
- Bilingual (English/French) communication skills (written & spoken) a plus

**How you will lead**:

- Leading cross-functional initiatives, projects and process improvements for solutioning complex tax issues and opportunities with broad business impact
- Oversee development and documentation of tax standards and best practices and ensure they are broadly used and properly applied
- Lead and mentor tax analysts responsible for research, analysis and documentation of tax, compliance, and credentialing requirements of high-to-highest complexity and diverse breadth
- By partnering closely with analytics and PM to share quality data for all TT Live Services teams to help identify themes, trends and opportunities
- Continually assess and identify process improvements for customers and experts to work collaboratively with cross-functional partners (ex. Customer Experience, Service Design, Product, etc.)
- Proficient at interpreting and communicating the most complex tax issues, as well as assessing the impact to developers and customers
- Communicate technical information at the appropriate level within the organization
- Foster a team culture of excellence and growth

**How you will lead**:

- Build positive working relationships with collaborators across groups and within Tax Standards/Accuracy & Compliance team
- Communicate with clarity and responsiveness to team and stakeholders
- Proactively identify any compliance risks, communicate and partner with appropriate teams to drive solutions
- Recognize and work through barriers with mínimal coaching

**Expectations**:

- Full time hours - within core business operating hours 9AM-6PM EST Mon-Fri
- Able to effectively prioritize individual and team work to ensure delivery of the highest customer value

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