Dental Centre Manager

2 days ago


Montréal, Canada Altima Dental Canada Full time

Come join our amazing and passionate team Julien & Marin Chirurgiens Dentistes, as our new Dental Centre Manager in Montreal. We are searching for an organized, experienced **Dental Centre Manager** on a **full time permanent** basis who will oversee and ensure the dental office operates efficiently. The ideal Manager for our team would be excited to develop and implement innovative methods to optimize patient experience, improve the flow of patients into practice, and create working harmonies between the front desk office and dental professional team.

The Dental Centre Manager plans, directs and controls all aspects of a successful dental practice.

**_
WHAT WE ARE OFFERING:_**
- Full-time permanent offer, competitive salary and comprehensive benefits package
- Paid Parking
- 40 hours per week working Monday to Friday 8:00 am - 4:00 pm
- Challenging and rewarding role to train and lead the front desk team, to create synergies between front desk and treatment/clinical areas and overall ensure the practice functions efficiently and smoothly
- Ownership over the atmosphere and environment of the office, to make changes and improvements that will enhance not only the patient experience but the staff experience
- Leadership and empowerment from the Regional Manager to ensure success in the role

**_ WHAT YOU GET TO DO:_**
- Ensure the front desk and dental team creates a warm and welcoming atmosphere for patients and families that exceeds expectations and leaves a lasting impression
- Train and manage the front desk team (receptionist, administrative assistant, etc.) through the prioritization and delegation of the day to day administration tasks
- Address and resolve any escalated patient concerns promptly, and be the final deciding authority to execute appropriate solution
- Manage aspects of practice finances by reviewing accounts receivable, accounts payable and the day to day financial transactions
- Leads team meetings to improve the quality of patient interaction, foster team relations and enhance business results.
- Oversee the input of patient information to the practice management software
- Along with the regional manager, develop practice policies and best practices to govern the team in meeting outstanding service delivery
- Implement practice strategy for patient recruitment to meet new patient enrollment targets
- Manage staffing schedule to ensure appropriate coverage for treatment rooms and front desk

**_ WHAT WE ARE LOOKING FOR:_**
- 2-3 years of dental office management experience required
- Highly proficient in MS Office (MS Excel and MS Outlook)
- Experience with using practice management dental software
- Strong written and communication skills when speaking with patients and dental providers
- Strong knowledge of medical and dental terminology and processes
- Experience maintaining a professional level of patient privacy
- Demonstrated experience managing budgets, and other financial transactions
- Exceptional leadership & communication skills and the ability to effectively develop and articulate both short and long-term business strategies.
- Excellent organizational skills with the ability to manage multiple demands with competing deadlines.
- Flexible and adaptable to changing business needs.
- We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees._

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