Manager, Marketing Leads

3 weeks ago


Vancouver, Canada STEMCELL Technologies Full time

**Job Description Summary**:
Are you looking to align yourself with an innovative purpose-driven organization that supports life science research? As the Manager, Marketing Leads, you will be guiding the implementation of the next phase of growth in the department, as well as working collaboratively to achieve departmental and organizational goals. You’ll be leading conversations about integrating technology into the way STEMCELL achieves current and strategic marketing objectives, playing a key role in the future growth of Canada’s largest biotechnology company.

**Duties and Responsibilities**
- Oversee and improve all lead management processes including lead entry strategies, search terms, subscription management, and data hygiene and enrichment.
- Manage programs, initiatives, and guidelines related to consent and privacy to ensure our compliance with regulations such as GDPR and CASL
- Identify, qualify, and accurately enter new marketing leads into STEMCELL's customer relationship management system.
- Provide training, coaching, and leadership for a team of Associates and Coop Students, including managing their workload and identifying opportunities for learning and professional development
- Identify areas of improvement and lead and/or contribute to projects related to lead management and customer data management, in close collaboration with internal stakeholders

**Knowledge and Qualifications**
- Relevant Bachelor's Degree with at least 5+ years of experience with lead management and customer data management, including consent management, preference, and subscription management
- Professional experience working with Salesforce, DemandTools, marketing automation platforms, and/or customer data platforms
- Familiarity with Canadian Anti-Spam Legislation (CASL) and EU's General Data Protection Regulation (GDPR) and general familiarity with other privacy regulations
- Experience creating and optimizing customer data models as an asset
- Experience in leadership roles and Life Science research is an asset

united #LI-Hybrid

STEMCELL Technologies Inc. is a privately-owned biotechnology company based in Vancouver that helps power leading-edge life science research around the world. Scientists performing stem cell, immunology, cancer, regenerative medicine and cellular therapy research are among those who rely on our cell culture media, cell separation products, instruments, ancillary reagents and contract assay services. We create novel, useful, standardized products of unfailing quality and deliver them to more than 70 countries via our many regional offices plus distribution centres in Vancouver, Seattle, Grenoble and Singapore. Driven by our love of science and our passion for quality, we see ourselves simply as “Scientists Helping Scientists” - standing by our customers to provide outstanding products, technical support and training. We have over 1000 science-oriented employees globally, including 250 PhDs/MScs, with most others holding a BSc or engineering degree. STEMCELL is proud to be the largest Biotechnology employer in Canada.

This is an opportunity to work with highly motivated colleagues in a science-oriented, creative, and dynamic environment. We offer a competitive salary, excellent benefits, and meaningful career development opportunities.

STEMCELL is well recognized for exceptional leadership and business practices. We are one of Canada’s Best Managed Companies and operate an ISO 14001-certified environmental management system to measure and reduce our environmental impact.

As an equal opportunity employer, STEMCELL is dedicated to ensuring that every employee feels safe, valued, and respected for who they are. We know that scientific progress and innovation occur when diverse, creative minds come together and we are committed to nurturing a culture of inclusivity and belonging. STEMCELL enforces a zero-tolerance policy for any form of discrimination. Selection decisions are solely based on job-related factors.

To apply, please select the “Apply” button below. You will then be directed to a login screen asking you to set up an account, which is required to apply.


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