Team Member

6 months ago

Laval, Canada iSaute Full time

Company Profile

iSaute® is: An indoor adventure park for all ages featuring trampolines, ninja warrior courses, dodgeball, climbing structures, laser mazes, virtual reality games, and more - all under one roof.

Summary of Position: An iSaute Team Member will be trained to work in a number of different roles within the Park and may be assigned to work in one or several of the roles below during a shift.
- Court Monitor - This is one of the most important positions in the park as it is responsible for ensuring all safety policies and procedures are adhered to at all times and by all Guests using our Park attractions. A Court Monitor maintains awareness of his/her surroundings and maintains eye contact on the designated zone at all times. The Court Monitor is also responsible for cleaning and maintaining attraction equipment throughout the Park to ensure a safe and healthy environment for Team Members and Guests.
- Cashier/Guest Services - The Cashier/Guest Services Team Members ensure that all Guests experience excellent customer service from the moment they enter the park. Their greeting sets the tone for the Guest’s visit. Guest services personnel are professional, genuine and enthusiastic in every interaction. They will greet Guests, answer Guest questions and provide direction as needed, answer phones, process sales transactions and manage the flow of traffic through the lobby area.
- Party Host - The Party Host is responsible for executing flawless events and exceeding. Guest expectations on their special day. The Party Host is involved in the day to day details of planning and executing the events; including party room set-up, party check-in, hosting the party and party clean-up. This position must work well with people of all ages, displaying patience and a smile every day, with every Guest.

Court Monitor Responsibilities: Enforce safety policies and procedures at all times
- Proactively communicate Park safety rules to Guests that show signs of potential policy violations
- Coordinate clearing Guests, with expired wristbands, from Park attractions
- Inspect equipment, within the designated zone, at the beginning of each shift to ensure safety compliance. Report any issues or concerns to the General Manager or MOD immediately
- Maintain focus on the assigned zone at all times; never turn your back to the attraction or leave the zone unattended
- Assist Guests in recognizing their limitations and staying within their comfort zone while in the park
- Respond to potential injuries or accidents immediately and appropriately
- Re-stock the safety monitor “go-pack” before your shift begins
- Clean and inspect attraction equipment throughout the Park
- Attend mandatory meetings and trainings
- Other duties as assigned

Cashier/Guest Services Responsibilities:

- Show up to work with patience and a smile every day
- Greet and assist Guests while in the lobby area
- Proactively educate Guests on program offerings and social media options
- Look for opportunities to upsell offerings and execute as appropriate
- Process sales transactions and Guest check-in
- Maintain an accurate cash drawer
- Provide direction for completing waivers
- Answer Guest questions and provide direction as needed
- Educate Guests on company policies and provide visual cues to ensure a safe and enjoyable experience
- Measure young jumpers and assign them to the appropriate zones
- Answer phones timely; always courteous and professional
- Keep the front of house area clean, organized and stocked with retail items
- Attend mandatory meetings and trainings
- Other duties as assigned

Party Host Responsibilities:

- Identify opportunities to upsell party/event offerings and execute as appropriate
- Book parties/events and process deposits
- Set-up the party/event room and prepare goody bags
- Check-in party/event Guests and verify waiver compliance
- Facilitate and monitor party/event activities; create a VIP experience for the Guest of honor
- Complete post party/event clean-up
- Gather feedback from Guests on party/event success
- Send a thank you note to the party/event Guest
- Perform call backs to encourage repeat party/event Guests
- Track sock and t-shirt inventory used for parties
- Attend mandatory meetings and trainings
- Other duties as assigned

Physical Demands and Work Environment:
The physical demands and work environment characteristics here are representative of those that must be met by the Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Physical Demands:
While performing the duties of this job, the Team Member is often required to read, write, stand, walk, sit, use hands to finger, handle or feel objects, tools or controls, reach with hand and arms, balance, stoop, kneel, crouch, walk and/or hear.

Type d'emploi : Temps plein, Temps partiel, Permanent

Rémunération : à

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