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Museum Shop Associate/admissions Associate/cafe

4 months ago

Edmonton, Canada Government of Alberta Full time

**Job Information**

Job Requisition ID: 55488
Ministry: Arts, Culture and Status of Women
Location: Edmonton
Full or Part-Time: Wage
Hours of Work: Up to 36.25 hours per week
Permanent/Temporary: Wage - Up to 5 months; Multiple Positions
Scope: OPEN
Closing Date: April 9, 2024
Classification: Administrative Support 1

**Salary**: $18.97 to $22.72 hourly

**Role Responsibilities**:
**Museum Shop Associate (Two positions)**: This position strives not only to assist with generation of revenue to support the Museum, but is key to providing a tangible Museum memory for visitors. The Museum Shop Associate will need to have excellent customer service skills, the ability to promote products being sold within the shop, and be comfortable answering any visitor enquiries. This position will also be stocking the shop according to the merchandising plan, monitoring theft, and ensuring the appearance of the shop is clean and orderly.

**Admissions Associate (Two positions)**: This position will often be the first point of contact for museum guests. They will be the welcoming face that orients guests to the building and answers any questions visitors might have. Duties will include selling tickets, annual memberships, collecting revenue fees, basic orientation tours, and most importantly
- providing outstanding customer service

**Café Server (Two positions)**: This position will be the first point of contact for Museum Café guests. Servers welcome guests to the Café, discuss menu and services as well as answering any questions visitors might have. Duties will include café customer service, cleaning and sanitizing, collecting revenue, and basic Museum knowledge sharing. Experience in the food industry and food safety certification would be an asset.
- You will be able to demonstrate your systems thinking by acknowledging how your services affects the museum.
- Your agility will enable you to change directions when appropriate and identify potential solutions to sudden issues.
- Building collaborative environments is essential to the positions as you will need to rely on your teammates and supervisor to provide the best experience possible for guests.

Your ability to use your creative problem solving will be essential to find solutions for visitors when faced with issues and also find innovate ways to create a better experience in general for guests.

**APS Competencies**:
Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

This link will assist you with understanding competencies:

- **Agility** - Demonstrated ability to manage and adapt to change.
- **Develop Self and Others** - Proven ability to foster partnerships and to achieve organizational goals within an organization.
- **Build Collaborative Environments** - Strong track record in establishing and maintaining effective working relationships with internal and external stakeholders.
- **Develop Networks** - Ability to foster a climate of cooperation amongst, and build solid relationships with public agencies, government, committees and other partners.
- **Creative Problem Solving** - Excellent analytical and decision-making skills.

**Qualifications**:
High School Diploma is required for this position.

**Assets**:

- Related experience in retail, tourism or hospitality.
- Customer Service experience
- Experience handling cash, and accounting
- Food safety certification would be an asset

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification. Refer to

**Notes**:
Temporary wage position(s) until September 3, 2024.

These positions require availability for weekday, weekends, evenings and holidays.

Links and information on what the GoA has to offer to prospective employees:

- Working for the Alberta Public Service
- Public Service Pension Plan (PSPP)
- Alberta Public Service Benefit Information
- Professional learning and development
- Research Alberta Public Service Careers tool
- Positive workplace culture and work-life balance
- Opportunity to participate in flexible work arrangements such as working from home up to two days per week and modified work schedule agreement Leadership and mentorship programs**How To Apply**
Applicants are advised to provide information that clearly and concisely demonstrates how their qualifications meet the advertised requirements, including education, experience, and relevant examples of required competencies.

**Closing Statement**
This competition may be used to fill future vacancies, across the Government of Alberta, at the same or lower classification level.