Scheduling/admin Coordinator

3 weeks ago

Surrey, Canada Care at Home Services Full time

**ABOUT THE ROLE**
The Client Service Coordinator, under the direction of the immediate Supervisor, handles client care and service inquiries, arranges client care and service, schedules Field employees, Admin duties as needed and maintains scheduling information and data as required.

**WHAT YOUR DAY LOOKS LIKE**
- Handle and document client inquiries regarding requests for care and service
- Assess client service needs in consultation with the Supervisors; schedule licensed employees for care and service assignments such that there is an appropriate match between the client’s needs and the qualifications, skills and abilities of Field employees; promote consistency of nursing assignments and coordination of services.
- Notify clients and Field employees regarding initial and ongoing schedules
- Complete data entry and maintain accurate current scheduling documentation
- Handle and document client concerns and complaints in a timely manner and as appropriate, notify the Supervisors; maintain appropriate documentation
- Participates in proactive Health & Safety activities while performing all duties. Is responsible to notify immediate Supervisor of any Health & Safety risks or concerns.
- Maintains confidentiality of client and corporate information and discusses same only with appropriate care at home personnel.
- Employee will maintain relevant level of knowledge of ICH (International Conference on Harmonization),
- GCP (Good Clinical Practice) and Health Canada GVP (Good Pharmocovigilance Practices) guidelines appropriate to their hired role which is to be provided at time of hire and on an as needed basis. With this
- knowledge the employee will perform the work as required by their assigned function and will be provided with regular updates as required.
- Participate in processes relating to regulatory and/or contractual reporting requirements
- Complete other admin tasks as requested.

**WHAT YOU BRING TO THE TEAM**
- Secondary School Diploma along with completion of a related coursed such as Medical Terminology
- Two (2) years of customer service experience; preferably in healthcare.
- **Other Skills and Abilities**_
- Exceptional communication and interpersonal skills are required.
- Ability to work effectively independently and as part of a team.
- Demonstrated competency in keyboarding and Windows scheduling software.
- Ability to operate all standard office equipment; proficiency in written and spoken English

**HOURS**

Tuesday - Thursday : 1100-1900

Possible Stat Holidays : 0700-1500 or 1100-1900

**Job Type**: Part-time

**Salary**: $20.00-$22.00 per hour

Schedule:

- Evening shift

Ability to commute/relocate:

- Surrey, BC: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Front desk: 1 year (required)
- Administrative experience: 1 year (required)

Work Location: One location

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