Order Fulfilment Supervisor

2 weeks ago

Bolton, Canada PERI Formwork Systems, Inc. Full time

We are looking to add an Order Fulfilment Supervisor (Hybrid role) to our Materials Management team. If you are an energetic, motivated and driven individual, you want to be part of our dynamic engineering team. PERI is a leading global company in formwork, scaffolding and related engineering with over 1300 Engineers and 8,100 employees worldwide. Our comprehensive product range is the basis for the most cost-effective solutions in concrete construction. PERI offers excellent engineering expertise, efficient logistics operations, practical instruction and construction site support, hands on training and exceptional technical documentation. PERI takes an avid interest in the growth and development of all employees as they are the driving force behind the company’s continued success. The world of formwork and scaffolding is an exciting area in which to work, wherein employees are continually exposed to rewarding and enjoyable challenges that offer individuals the opportunity to develop unique and creative solutions for every type of project.

The Order Fulfilment Supervisor is responsible for providing support and leadership to ensure the effective and efficient execution of the order fulfilment process as it relates to all order fulfillment activities. They will ensure the timely and effective planning of customer order delivery schedules in accordance with PERI’s customer service standards. Duties include supervising the execution of the order fulfilment team to achieve customer service level requirements and fulfilment process KPIs.

**Key Tasks and Responsibilities**
- Support the order fulfilment team and oversee the order fulfilment performance.
- Maintain and monitor the critical item list, this will require data analysis, forecasting and data management.
- Interface with Sales to collect data for preparation of upcoming demand and fulfilment.
- Monitor supply and demand misalignment using PSD and collaborate with Material Manager.
- Review inter-warehouse transfers in PSD to ensure appropriate inventory coverage.
- Track supply and demand for materials in PSD to determine future material requirements.
- Assist with the purchasing of materials to ensure future business requirements.
- Support optimization of regional inventory levels by minimizing transfer costs while also supporting demand.
- Ability to adapt work priorities to changing needs; develop and execute strategies.Provide fulfilment updates to customer service department during the order fulfillment process.
- Assist and collaborate in the resolution of order fulfilment complaints
- Creating team schedules and delegating tasks to ensure proper workflow and ensure maximum productivity
- Employee development, including performance review and management, career path training, and growth opportunities
- Promote a positive work environment through active employee engagement
- Assist in establishing and driving a continuous improvement culture
- Track and report on department specific KPIs that coincide with business objectives
- Ensure employees follow the Occupational Health & Safety Act and its regulations and PERI’s Health & Safety Management System
- Adhere to and continuously promote PERI’s health and safety policies and/or procedures
- Other duties as assigned.

**Key Skills and Core Competencies**
- Demonstrated leadership skills, experience leading teams, coaching, mentoring, and developing direct reports
- Superior communications, customer service, and organizational skills
- Strong data analysis, interpretation, and decision-making abilities
- A driven personality and the capacity to work well both independently and within teams
- The ability to thrive under pressure in a fast-paced, dynamic environment
- Excellent conflict resolution skills
- Instruct employees
- Other related duties as assigned

**Leadership Competencies**
- Building Effective Teams
- Composure
- Conflict Management
- Delegation
- Drive for Results
- Interpersonal Savvy
- Managing & Measuring Work
- Managing Diversity
- Motivating Others
- Self-Development

**Education and Qualifications**
- Additional professional development accreditation and/or studies in relevant disciplines an asset
- Outstanding leadership skills
- Demonstrated decision-making and problem solving
- Previous experience in a rental and/or construction business would be an asset.

**Working Conditions**
- 8-hour workday
- Operation of desktop computer and peripherals
- Working in an office environment
- Extended periods of sitting

**R**eferrals are highly encouraged Please share this great opportunity with your network**

**For internal applicants if you’d like to refer a friend, please submit their resume via WFN (Myself > Talent > Career Centre > Refer a Friend).**

We thank all applicants for their interest in the position; however, only those selected for an interview will be contacted.

**PERI is an Equal Opportunity Employer

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