Automotive Service Advisor

5 months ago


Edmonton, Canada Fountain Tire Full time

**Overview**:
Fountain Tire Edmonton Heritage (2119 110 Street NW) is searching for an experienced and knowledgeable individual to deliver exceptional customer service as an Automotive Service Advisor.

**Starting wage**: $50,000/yr (Based on experience)

As part of the front-line staff, the Service Advisor is responsible for ensuring that all customers are provided with top-notch customer service. Your duties will include:
Sharing product knowledge and technical expertise with Fountain Tire customers to build existing and new business
Providing service quotes and receiving customer authorization for work to be performed
Finalizing sales and completing customer follow up to determine their satisfaction level with the service received
Scheduling customer appointments for tire and mechanical service
Recommending tire service, specialty tire service, wheel and mechanical service to customers
Ensuring that all products are billed accurately to the customer
What does it take to get on track?
Must have at least 2 years' recent experience in the automotive industry and a history of providing exceptional customer service and business support
Must be able to work weekends
Ability to work well under pressure in a fast paced, ever changing and high-volume environment
Must have at least 3 years' of Mechanical experience/aptitude
Must have a valid driver's license and a satisfactory driver's abstract (conditions of employment)
Must have reliable personal transportation
Ability to work independently and excellent time management
Excellent punctuality, time management, and multi-tasking skills
Strong interpersonal skills with the ability to work as a team
What do we offer? At Fountain Tire, you’ll have a great place to work:
Pay worthy of your experience
Regular day shifts
Great discounts for you and your family on tires, parts and mechanical services
Health, Dental and Vision Benefits for you and your family
RRSP matching program
The opportunity for growth that includes the potential to enter our management training program and own your own Fountain Tire store



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