Contact Centre Representative

2 weeks ago

Kitchener, Canada Kindred Credit Union Limited Full time

**You’re invited to make a difference ** as a **Part Time Member Services Support Representative.**

**At Kindred Credit Union, you will be part of cooperative banking that connects values and faith with finances, inspiring peaceful, just, and prosperous communities.**

Reporting to the Manager, Member Contact Center, in this role you are the first point of contact for inbound calls from Kindred members. The service you provide is key to helping them experience banking with purpose. The Member Contact Centre provides banking services for new and current members, across all digital channels, working in close partnership with Kindred’s branch network.

**Key Responsibilities**
- You are empowered to fulfill everyday banking requests and equipped to assist members in navigating online and mobile platforms to complete self-serve transactions.
- Engaging members in robust conversations, you will help them understand our products and services, recommend solutions that would serve them best, and connect them with branch partners for more involved solutions and advice.
- In collaboration with the rest of your team, you will serve as a resource to our internal members, responding to inquiries by sharing technical expertise, product knowledge, and providing solutions escalated from the branch to address member situations or concerns.

**What to bring**

**Plus, you bring your qualifications and experience**:

- 2-4 years of experience in customer service, ideally in retail banking or a contact center
- Familiarity with financial products and services an asset

**Why Kindred**

You will be part of a collaborative workplace where you’ll be asked to participate in the business and share your voice. You’ll be expected to continually grow your skills and abilities and to share your expertise and experience with colleagues.

We believe that your life is bigger than any job, so we’ll work together to achieve work-life quality and to care for your overall wellness. And of course, your rewards package includes competitive total compensation plus an array of financial products and services at preferred rates for staff. When you choose Kindred to further your career, you’re joining an engaged workforce at a certified B Corp that is committed to using business as a force for good and acting as an advocate for a Living Wage.

**Our comprehensive total rewards package includes**:

- Competitive total compensation
- The minimum starting rate at Kindred is $21 per hour
- Staff wellness benefits
- Career growth opportunities, continuous training & development support
- Staff benefits on financial products & services (including Group RSSP matching)

**RSVP

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