Bilingual Customer Service Associate
3 weeks ago
About Us
Royal Distributing has been the Canadian leader in the powersports industry for over 30 years, providing our customers with quality brand-named products to keep them riding. Whether it be a snowmobile, ATV, UTV, motorcycle, motocross, bicycles or marine and watersports, our customers always come first.
The Opportunity
**Responsibilities**:
- Answer inbound customer calls and create a positive experience for customers
- Handle customer inquiries related to products, pricing, new and existing orders, shipping, company policy, etc.
- Process customer orders and update customer records
- Advise on fitment and recommend products based on customer requirements
- Investigate and resolve customer order issues
- Track packages and follow-up with customers on the status of their orders
- Address customer concerns creatively and share feedback with other teammates
**Qualifications**:
- Bilingual in French is required
- Powersports or mechanical knowledge is considered an asset
- Ability to learn and retain industry specific product information
- Desire to provide the best possible experience for our customers
- Expert communication and listening skills
- Organized and with a strong ability to problem solve
- Intermediate computer skills are required
Additional Information
- This position requires handling of high call volumes and spend the majority of the day on the phone with customers
- Thescheduled days of work will be between Monday-Friday, full-time hours
- Scheduled days and hours of work may fluctuate during the spring and summer months
- Steel toe, green patch work boots are required
- This position is also available as a remote role
We are an equal opportunity employer and while we thank everyone for their interest, only those to be interviewed will be contacted. Royal Distributing is committed to promoting accessible recruitment as outlined in the Accessibility for Ontarians with Disabilities Act. Royal Distributing will attempt to accommodate persons with a disability in an appropriate and effective manner throughout all stages of the recruitment process. Accommodations will be provided upon request.
Company
Royal Distributing
Location
Guelph - Distribution Center
Opening Date
Aug 03, 2023
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