Customer Service Specialist

3 weeks ago

Guelph, Canada Xylem Full time

Xylem |ˈzīləm|

1) The tissue in plants that brings water upward from the roots;
2) a leading global water technology company.

Xylem, a leading global water technology company dedicated to solving the world’s most challenging water issues, is the leading global provider of efficient, innovative and sustainable water technologies improving the way water is used, managed, conserved and re-used. Our international team is unified in a common purpose: creating advanced technology and other trusted solutions to solve the world’s water challenges. We are committed to creating an organization of inclusion and diversity, where everyone feels involved, respected, valued and connected, and where everyone is free to bring their authentic selves and ideas.

**We Offer You More Than Just “A Job”**
- Professional Development - To advance the capabilities of our people, we offer a wide variety of experiences to support our employees’ professional growth and continuous learning.
- Total Rewards - We offer comprehensive programs for compensation, benefits, recognition, learning and development, work-life integration and corporate citizenship.
- Watermark - Watermark is our corporate social responsibility program working to provide education and access to safe water to ensure healthy lives, gender equality, and resilient communities. Employees have the opportunity to learn and volunteer on various water-related projects.
- Employee Networks - Our Employee Networks provide a professional, supportive network for employees from diverse backgrounds, including Women’s, LGBT+ and Allies, Veteran’s, People of Color and Allies, Emerging Leaders, and Working Parents Networks.

**The Role**: The Customer Service Specialist will execute on the tasks related to the coordination and oversight of Technical order projects to ensure timely and effective project development and delivery. This position is accountable for activities, which include, but are not limited to: order entry, purchase order entry and bill of material creation, order management.

**Essential Duties/Principal Responsibilities**:

- Coordinate program or project planning and implementation, including assessing needs, setting goals and objectives.
- Lead and project manage site projects and ensure that they are successfully executed
- Establish project work plan and calendar or schedules; monitors, reviews, and evaluate progress.
- Coordinate and attend meetings; establish and maintain internal and external contacts as necessary.
- Effectively and accurately communicate relevant project information to the client and project team
- Communicate with internal departments to monitor and manage the completion of tasks/deliverables
- Monitor record keeping and file maintenance for the program or project.
- Serves as liaison for department; coordinates activities and exchanges

**Minimum Qualifications: Education, Experience, Skills, Abilities, License/Certification**:

- Associates Degree plus 2 years manufacturing/business experience or HS diploma/GED required plus 6 years manufacturing experience
- Ability to communicate ideas for improving company processes with a positive and constructive attitude
- Passionate about service and support-seeks to achieve extraordinary results as part of a high energy team
- Demonstrate basic problem solving abilities, coupled with a desire to take in responsibility
- Confident self-starter with ability to prioritize and manage yourself to get things done with mínimal oversight
- College diploma or degree preferably in engineering or equivalent work experience. A minimum of 3 years’ experience in an HVAC environment (knowledge of typical products is essential)
- Previous order entry (Customer Service) experience would be an asset. A detail oriented individual, able to maintain up-to-date literature, Bill of Materials, purchase orders and parts lists.

**Preferred Qualifications**:

- Knowledge of project planning methodologies such as critical path planning
- Good computer skills, including but not limited to: MS Word, Excel, Outlook and Access. Working knowledge of BPSC and eLogia.
- Excellent written and oral communication skills, including the ability to demonstrate courtesy and tact when dealing with coworkers.
- Bilingualism is a strong asset

**Physical Demands**:

- (The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)_
- Lift Lifting (20 to 25 lbs.) in office setting
- Regularly required to sit, stand, reach or bend and move around facility.

**Work Environment**:

- (The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to

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