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Front Office Agent

4 months ago

Toronto, Canada Park Hyatt Toronto Full time

Summary

**FIND YOUR PLACE AT PARK HYATT TORONTO**:Be a part of something bigger. Make a difference in the lives of those around you. Love where you work. Join a family that values respect, integrity, humility, empathy, creativity and fun.** **At Hyatt, diversity, equity, and inclusion are at the core of our purpose, _to care for people so they can be their best._

Be part of the team bringing in a new era of a Toronto legacy hotel. Recently renovated with striking architecture, art, and bespoke culinary experiences, Park Hyatt Toronto offers a sophisticated, approachable luxury with a distinct character highlighting our Yorkville location.

**WHAT ARE THE ADDITIONAL BENEFITS OF WORKING AT THE PARK HYATT TORONTO?**
- Complimentary meal during shift
- Paid medical days and paid personal days
- Employer RRSP Matching Contributions
- Complimentary hotel nights and discounts at Hyatt properties around the world
- Extended Health and Dental medical benefits for you and your dependents 30 days after joining
- Tuition reimbursement program
- 2023 Great Place to Work Certified

**S**UMMARY**

**About the Role - Front Office Agent**

Front Office associates are responsible for the guest registration process and communication of hotel services and promotions. This highly visible role gives an opportunity for casual conversation and has a direct impact on creating the guest experience. Other duties may include processing forms of payment and responding to guest inquiries. You'll be the face of Hyatt as a Front Office Associate. If you have worked at other Hotels as a front desk clerk or you have an interest in hotel clerk jobs, we'd love to hear from you

**Some of the responsibilities include**:

- Greeting guests upon their arrival and providing a hospitable welcome
- Recording client information in the company’s guest book or internal database and directing them to their designated rooms
- Receiving calls, conducting room reservations, and verifying existing bookings
- Organizing transportation services and making restaurant reservations for guests upon request
- Processing customer payments and presenting them with the bill upon check-out
- Assisting guests who request additional services including catering, wedding bookings, and retreat activities
- Keeping the front desk neat, orderly, and sanitized at all times

**Qualifications**:

- Service-focused personality is essential
- Must have a flexible schedule, be highly motivated and quality-driven
- Detail-oriented yet able to excel while multi-tasking
- A true desire to satisfy the needs of others in a fast-paced environment.
- Refined verbal and written communication skills
- Ability to stand for long periods of time.
- Post Secondary education in hospitality or tourism program

Park Hyatt Toronto is dedicated to offering employment accommodation in compliance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Should you be contacted for a job opportunity, please inform the Human Resources department if you need any accommodations.