Mortgage Solutions Specialist
3 weeks ago
We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.
At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.
To learn more about CIBC, please visit
What You’ll Be Doing
As a Mortgage Solutions Specialist you will respond to inbound and outbound mortgage sales inquiries, with a view to building and retaining the customer portfolio. You will fulfill mortgage sales resulting from purchase, or refinance opportunities as well as fulfill other sales transactions as required including port, assumption, title transfer and Early Renewal. You will ensure sales targets are achieved while maintaining client satisfaction.
The start date for this role is April 15th, 2024. Our Contact Centre is open Monday to Friday, 9am to 9pm and Saturday 9am-5pm. This is a full-time and shift-oriented role, we’d like you to be flexible between these hours.
- At CIBC we enable the work environment most optimal for you to thrive in your role. You can effectively perform all work activities remotely, and will only be required to be on-site on an occasional basis._- Ability to work independently in a private and quiet workspace (ie. in a room or office with a door that closes)- Wired Internet connection capable of continuously supporting excellent call quality and high-speed response rate (internet connection can be connected to modem through hard cable (not wireless) with a minimum download speed of 15 mbps and upload speed of 10 mbps)- Satellite internet providers are prohibited and cannot be used due to the impact on call quality and the stability of service.
How You'll Succeed- Client Service - Ensure client questions and issues are answered in accordance with department objectives. Follow up with clients to ensure proper documentation is received and signed. Follow up on leads provided by the call centre, general servicing team, information statements, discharge statements and mortgage verifications.- Subject Matter Expert - Ensure you remain updated on knowledge of new products, policies, procedures and competition in order to fulfill client needs and explain mortgage conditions and documents.- Relationship building - Work closely with underwriters and advancing partners to ensure mortgage is approved and funded.- Performance - Achieve sales targets across all parameters of the business plan.
Who you are- You can demonstrate experience in the residential mortgage business, with an understanding of market conditions/trends/mortgage product knowledge and pricing issues. It’s an asset to have mortgage underwriting experience.- You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it's the right thing to do.- You love to learn. You're passionate about growing your knowledge, and you know that there is no limit to what you can achieve.- You're digitally savvy. You seek out innovative solutions and embrace evolving technologies. You can easily adapt to new tools and trends.- Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.
What CIBC Offers
At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.- We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.- Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.- We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.
- Subject to plan and program terms and conditions
What you need to knowYou need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
Job Location
Toronto-750 Law Ave. W., E8
Employment Type
Regular
Weekly Hours
37.5
Skills
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