Full Time Office Manager

1 month ago

Stouffville, Canada The Rehab Grid Physiotherapy and Sports Performance Full time

**We’re Looking for a Rockstar Office Manager to Join Our High-Energy Team**

**Location**: Stouffville, ON
**Position**: Full-Time (35-40 hours/week)

Are you the type of person who loves to take charge and is all about creating an exceptional experience for every person you interact with? Do you have an eye for detail, a knack for problem-solving, and a passion for both operations _and_ customer service? If so, The Rehab Grid is looking for you to join our team as **Office Manager**

We are a **dynamic, multidisciplinary clinic** where innovation and top-tier patient care are at the heart of everything we do. But it’s not just about the work - it’s about how we work together. We pride ourselves on a culture that is **collaborative, fun, and supportive**, where each team member is empowered to make an impact. As our Office Manager, you’ll not only help us keep things running smoothly but also play a key role in growing our clinic and helping it thrive.

**What You’ll Be Doing**:
As our **Office Manager**, your role will be split into two exciting areas**:50% clinic operations** and **50% revenue generation**. You’ll be the glue that keeps everything together - from **scheduling appointments** to **building relationships** with our patients, while also handling **billing**, **insurance claims**, and **marketing**. This is your chance to have a major impact on both the patient experience and the financial growth of the clinic.

Here’s a sneak peek of your day-to-day:
**1. Create Unforgettable Patient Experiences**
- **Be the first friendly face** patients see when they walk in - you’ll set the tone for their visit, making them feel welcomed and supported.
- **Reactivation and Fall-Off Calls**: Make follow-up calls to patients who have not returned to encourage reactivation and check in with those who may have "fallen off" the schedule.
- **Insurance coverage verification**: You’ll work directly with insurance providers to confirm benefits and make sure our patients understand their coverage.

**2. Manage Payments & Billing**
- **Keep the financial side running smoothly**: Process payments, manage accounts receivable, and follow up on outstanding balances.
- Handle **direct billing** and process **insurance claims** with precision (including motor vehicle accidents and WSIB)

**3. Keep the Clinic Running Like a Well-Oiled Machine**
- Along with the rest of the admin team, you’ll take charge of **opening and closing** the clinic, ensuring everything is prepped and ready to go each day.
- Ensure the clinic is **spotlessly clean and organized** - we want our space to reflect the professionalism and care we provide
- Be the go-to person for maintaining **health and safety** protocols, making sure we're always ready for whatever comes our way.
- Referral and Patient Tracking: Track monthly referrals using our referral Tracker, monitor weekly patient fall-offs and follow up as needed.
- Documentation and Reporting: Create and track MD referral letters, and generate weekly and monthly scoreboards for the clinic and clinicians.

**4. Drive Clinic Growth and Revenue**
- **Inventory management**: Keep track of supplies and reorder as needed.
- **Boost sales of products** like custom braces and orthotics - you’ll use your patient interactions to help them find the products that support their recovery while helping the clinic hit its revenue goals.
- **Expense tracking** and **vendor communications** - you’ll help us stay on top of the numbers and keep operations running efficiently.

**5. Be a Key Player in Team Operations & Communication**
- Help with **staff onboarding and training**, ensuring everyone is on the same page when it comes to clinic processes.
- Keep the team in the loop by preparing **meeting agendas** and following up with notes - communication is key to our success.

**6. Marketing and Digital Management**
- **Website and Online Presence**: Edit the clinic website, manage Google Business listings, and create weekly posts to keep our online presence fresh and engaging. You’ll upload photos, collect patient reviews, and respond to them - keeping our digital space lively and inviting.

**What We’re Looking for**:

- **Attention to detail**: You catch the small stuff and know how to keep everything organized - nothing slips through the cracks on your watch.
- **Proactive & process-driven**: You love to take the initiative, streamline processes, and improve efficiencies wherever you can.
- **Customer service oriented**: You genuinely care about making each patient’s experience a positive one and are always looking for ways to exceed expectations.
- **Tech-savvy**: You’re comfortable using clinic management software (like Jane), Google Drive, Excel, and social media platforms. Familiarity with billing and insurance claims is a bonus.
- **Team player**: You thrive in a collaborative environment, enjoy problem-solving, and are always ready to jump in and help your colleagues.

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