IT Service Desk Analyst

3 weeks ago

Markham, Canada Sienna Senior Living Full time

We are Sienna Senior Living, a publicly traded company (TSX:SIA) and one of Canada’s leading owners and operators of seniors’ residences. We offer care, support, services and housing in Retirement and Long Term Care to seniors/residents and their families. And we truly believe it is a privilege to serve Canada’s seniors, ensuring they live fulfilling lives with the utmost comfort, dignity and respect.

At Sienna, we empower our 12,000 team members to help our residents live the life they desire and deserve. We provide our team members the tools and support to deliver excellent clinical care and elevate the resident experience through choice, personalization, and community engagement.

**What Sienna Offers**:We are a purpose driven organization. We aspire to cultivate an environment and culture where team members feel valued, heard and empowered to do meaningful work. And we offer a number of programs and benefits that support team members’ financial, personal and professional needs:

- A competitive salary and vacation package
- Health & Dental benefits program
- RRSP with employer match
- Share Ownership and Reward Program (SOAR)
- Employee Share Purchase Plan with company match
- Continuous learning and growth so you have the skillset needed to succeed and take on new challenges
- A welcoming culture that values diversity and differing perspectives, experiences and beliefs
- **Hybrid Work Model - 3x a week working out of our Markham, Ontario Head Office**

**What You’ll Be Doing**:You will be a welcomed member of the Sienna team, working collaboratively with our team members at our Markham head office supporting our multi-factor authentication project with the primary responsibility of helping to assign tokens and supporting the roll out.

**How You’ll Succeed**
- Build rapport with service desk customers
- Tracking and monitoring end user IT related issues to insure timely resolution; following up and communicating frequently.
- Installing, maintaining, managing, servicing, troubleshooting and resolving hardware, software, network, operating systems, desktop PCs, printers and laptops issues.
- Playing a role in management of Office 365, Active Directory, System Centre Configuration Manager, Anti-Malware and other IT tools, as assigned.
- Participating in team projects as assigned and be part of our after hours on-call support team.
- Performing other duties as assigned.

**Who You Are**:

- You have a degree or Diploma in a Computer Related Field from a University, College or Technical School
- You are able to multitask in a fast-paced environment and have knowledge in supporting iOS mobile devices
- You have excellent customer service and strong communication skills (both written and verbal)
- Superb attention to detail, time management, and organization skills

**What you need to know**:

- You must be legally eligible to work in Canada or have a valid work/study permit
- You must successfully pass a Criminal Check

***_Sienna Senior Living is committed to employment equity, diversity, and inclusion in the workplace. In accordance with provincial regulations, upon request, support will be provided for accommodations throughout the recruitment, selection, and assessment process._

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