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Agent Relations

1 month ago

Oakville, Canada Sheridan College Full time

Reporting to the Associate Registrar, Student Recruitment, the Agent Relations & Recruitment Operations Administrator is responsible for supporting the Student Recruitment Teams, including scheduling, organizing and expediting workflow and meetings, human resources transactional administration, internal communications, and coordinating various logistics and activities.

The incumbent will support Sheridan's partnership infrastructure with agents by ensuring the processes for securing, monitoring updating and ending contracts with International Education Agents are followed.

What You’ll be Doing

Supporting the Associate Registrar's (AR) schedule and the department-wide information sharing (calendars, meetings, updates) along with scheduling and attending a variety of meetings, as requested on behalf of the AR to record /communicate pertinent information and provide departmental perspective on issues presented. Develops presentations, spreadsheets, and alternative materials for internal use around processes.

Ensuring that contracts with international educational agents are current in the system and monitors all contracts. The incumbent will work with the international managers to identify agent contracts requiring renewal or reviews. The incumbent will liaise with the financial analyst and the assigned international manager to provide information so that a decision to adjust, renew or terminate the contract can be made. The incumbent is responsible for ensuring the agent contract is entered correctly in the college’s student information system to reflect the contract permissions.

Acting as a first point of contact for customs clearance invoices for goods being shipped from out of country and coordinating with Recruitment Operational team to arrange delivery.

Collecting and reporting on absenteeism and vacation planning for all team members within the Recruitment Team. Works with the managers to support the tracking and reporting of Averaging of Hours (AOH) for support staff. Analyzes and summarizes information on staffing resources and services and prepare summary reports with recommendations related to AOH usage to supervising managers and the Associate Registrar.

About You

You have the ability to collaborate with others in a professional and diplomatic manner to advance initiatives.

You have the skills and knowledge to work with an increasingly diverse student and staff population as well as a proven commitment to anti-oppression, equity, and inclusion.

You use your interpersonal skills to build working relationships and provide excellent customer service.

You are an analytical thinker and have a knack for working with numbers and raw data and turning it into meaningful insights.

You enjoy balancing many different tasks, staying organized and planning and have the ability to integrate multiple streams of information, prioritize and track multiple projects to meet a demanding workload and keep things running smoothly.

Must possess a minimum of a 2-year college diploma in Executive Office Administration, Business or Event Planning

Functional CRM certification such as Salesforce or Dynamics would be considered an asset

Must possess a minimum of 3-years of experience in a related administrative role

Must possess financial acumen and experience administering departmental tasks

Experience with Web page design, Visio, SharePoint, Survey software, PeopleSoft Financial and Salesforce CRM would be considered an asset.

**Who We Are**:
**For more information, visit**: Why Work at Sheridan

Other Details

**Faculty/Department**: Office of the Registrar

**Campus Location**: Davis (may be assigned activities at any Sheridan campus) This position is currently working a hybrid of on-campus and remote work.

**Reference #**: J0423-1374

**Employee Group**: Administrative

**Payband**: NH

**Salary Range**: $55,008 - $68,759

**Application Deadline**: May 4, 2023

Sheridan is deeply committed to implementing the Calls to Action framed by the Truth and Reconciliation Commission. We acknowledge that we live and work on the traditional territory of the Mississaugas of the Credit First Nations, Anishinaabe Nation, Huron-Wendat and the Haudenosaunee Confederacy. Sheridan is situated on these lands, and it is our collective responsibility to honour and respect those who have gone before us, those who are here, and those who have yet to come. We are grateful for the opportunity to be working on this land.

Sheridan will provide job applicants with accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. To request accommodation, please contact Human Resources.

You may be asked to provide copies of your educational credentials at the time of interview. Upon hire, we require official confirmation of educational credentials and Canadian equivalency assessments, if applicable.

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