Manager, Programs

4 weeks ago

Kitchener, Canada Camino Wellbeing + Mental Health Full time

Are you passionate about contributing to the community? Are you interested in working for an organization that is committed to learning and growing, puts people at the centre of our work, believes in a culture of belonging and building on the strength of our community?

Camino Wellbeing + Mental Health supports individuals, families and communities as they work to strengthen their wellbeing and mental health. Our vision is to have a connected community where all people thrive.
- **Please note that we intend to begin interviews the week of June 12th and this opportunity will remain open until filled.**

**WHAT’S THE OPPORTUNITIY?**

We have an exciting opportunity for a Manager, Programs & Services to join our Youth Development team In this role you will oversee Camino’s youth engagement strategy along with the Pathways to Education Program and our Fetal Alcohol Syndrome Classrooms. We are looking for someone who has a passion for working with youth and the unique ways in which they engage and learn.

**WHY WORK FOR US?**

We are a new organization (a new entity formed from the unification of KW Counselling Services, Monica Place and Carizon) that serves Individuals, families and communities within the Waterloo Region We are excited about our work, the impact we have in the community and our people (our people are our superpower). We are committed to doing what is best for our community and to developing our people.

**Join us to**:

- Do work that matters
- Be part of a caring, passionate, and collaborative workplace that lives its values
- Learn a ton and support us in creating a more seamless experience for individuals, families and our community
- Be a part of our diversity, equity, and inclusion journey
- Put the people we serve at the centre of everything we do
- Have a positive impact in our community
- Work with an organization that supports your growth and provides opportunities for you to use your transferrable skills among other teams and programs.

**WHAT YOU’LL BE DOING**:

- Leads and works in alignment with Camino’s core values to help achieve the organization’s mission and vision
- Participates in the preparation of the organization’s annual plan and the department’s strategic and operational plans.
- Defines the scope of projects and resources (e.g., service levels, budget) in collaboration with Director Programs and Services to meet department and funder productivity and quality goals.
- Develops program financial budgets that meet funder requirements, maintains cost allocations, monitors spending and ensures financial results are within approved budgets.
- Supports and drives quality improvement initiatives and engagement across the department.
- Participates in the development of program policies, procedures, guidelines, standards, and initiatives.
- Coordinates and/or compiles regular and special statistical reports related to program operations; evaluates the quality and effectiveness of programs and services by analyzing relevant data and conducting program audits.
- Participates in the recruitment, interviewing, selection, and training of new employees.
- Provides advice, guidance, and leadership to Supervisors/Team Leaders regarding performance expectations, case load, productivity, and professional development (including mentoring, coaching, performance management).
- Coaches, mentors, and develops new Supervisors/Team Leaders and team members, including overseeing new employee onboarding and providing career development planning and opportunities.
- Ensure assigned programs are designed to deliver exceptional quality of service; if necessary, uses relevant data to review the program design and outcomes and recommends appropriate changes.
- Collaborates with colleagues across the organization to ensure efficient and effective program delivery.
- Seeks out and maintains knowledge of current best practices in the field; shares information with team members and colleagues, and evaluates programs in relation to those best practices.

**WHAT WE’RE LOOKING FOR**:

- Ability to work evenings and weekends as required and participate in shared leadership rotational on-call process as needed to manage 24-7 organizational risk - this is not a hybrid or remote role.
- Someone who will be an advocate/ally to the youth we serve.
- Skilled at developing and maintaining collaborative relationships with various community partners.
- Proven experience working with data and processes.
- Experience with large group facilitation.

**ARE THERE BONUS POINTS?**
- Masters or bachelors degree in Social Work, Community Development, Recreation, Youth Development, Mental Health or related field.
- Lived experience as a newcomer or other equity deserving group to reflect the community that we serve
- Training in mediation, restorative justice and/or conflict resolution
- Experience working with neuro divergent youth
- Experience working in the not-for-profit sector

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