Customer Support Specialist

2 weeks ago

Mississauga, Canada Diploma Healthcare Group Full time

The Company is part of the Diploma Healthcare Group (DHG) which is a group of specialized medical device distribution companies operating in Canada, Australia, New Zealand and Ireland. DHG is owned by Diploma PLC, a public company traded on the London Stock Exchange with a market cap in excess of £1.1B.

**Somagen Diagnostics Inc.** was founded +30 years ago in Edmonton and has grown steadily to become Canada’s largest independent provider of medical diagnostic technology to laboratories, hospitals and clinics. Somagen is the exclusive Canadian distributor for many of the world’s most respected diagnostic product suppliers such as Polymedco, Phadia, and Sakura. We pride ourselves on being a highly technical sales organization providing leading support solutions to our clinical customers. Our proven business model has consistently achieved sustained growth even through challenging economic times.

**Vantage Endoscopy and AMT Surgical** are leading sales focused distribution organizations specializing in high tech niche diagnostic and therapeutic medical products focused on Endoscopy/GI Suite, GI Clinics and Hospital Operating Rooms across Canada.

Representing suppliers of innovative diagnostic and therapeutic products devices from around the world, we are a leader in medical product and device distribution in Canada.

**The Position**

In this exciting role with AMT/Vantage you will be responsible for all aspects of Customer Support and Account Administration:

- Review and process capital orders for accuracy, availability, and coordinate with sales team re installation timelines
- Create and maintain short term special pricing agreements per customer and prepare the accounting system upload spreadsheets, collaborating with sales team on upcoming expiry dates
- Process customer consignment inventory orders in collaboration with sales team
- Act as a key resource for sales representatives by completing administrative tasks, quotations and contracts, and ensuring all information related to sales is accurate and delivered on a timely basis
- Work closely with the sales team to drive efficiencies, ensure policies are upheld, and improve business processes in order to meet growing market demands
- Other tasks as they arise
- Highly professional individual with a positive attitude
- Excellent organizational, interpersonal and communication skills
- A natural desire to research, find answers, problem solve and multi-task to support the customer and the commercial team
- Able to handle pressure, meet deadlines, and shift between company ERP systems, processes, and requirements
- Enjoys working independently, yet within a team environment as this position interacts with multiple departments

**The Skill**:

- College Diploma is a must, University Degree is an asset
- Solid typing and data entry skills, Word, Excel, Outlook experience is a requirement
- 1 year plus of Call Center or Customer Service experience
- Excellent verbal and written communication skills in English applied in a business environment
- Detail orientation with focus on accuracy, ability to research and pull together information from multiple sources
- Ability to multi-task, prioritize and manage time effectively to optimize productivity and meet critical deadlines in a fast-paced environment
- Courteous and professional telephone manner is a must

**What’s in it for you**:

- Brand new facility in Mississauga close to the 401 and/or 407
- Great benefits including health, dental and vision.
- 3 weeks’ Vacation
- Diverse and dynamic teams with challenging and exciting work
- An opportunity to have a real impact on our business.
- A great range of social activities
- Employee referral program
- And so much more

**Hours and Locations**:
**Training will be completed in our Kitchener office with an expectation of some days to be on-site in Kitchener until we move to our Mississauga office in early summer.
- 8:00 am to 5:00pm (Approximate, to be determined with new location)
- Mississauga (Meadowvale area)
- Hybrid work model

If you are interested in working for a progressive and dynamic company with solid growth potential, in a field that has a direct impact on the lives of our employees, hospital staff and patients, we would like to hear from you on how you can contribute and grow with us

**Job Types**: Full-time, Permanent

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care

Schedule:

- Monday to Friday

**Education**:

- DCS / DEC (preferred)

**Experience**:

- Call center: 1 year (preferred)
- Customer service: 2 years (required)

Ability to Commute:

- Mississauga, ON L5N 5S2 (required)

Ability to Relocate:

- Mississauga, ON L5N 5S2: Relocate before starting work (required)

Work Location: Hybrid remote in Mississauga, ON L5N 5S2

Application deadline: 2024-04-05

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