Fraud Investigation Coordinator

2 weeks ago


Langley, Canada Best Buy Full time

Empowered by passion, together we will enrich lives through technology.

As a Fraud Investigation Coordinator you will be responsible for functions relating to the reduction and prevention of losses including Customer Account Activity Verification, Chargeback Investigation, Lost Shipment Investigations, Returns Fraud Investigations, No Receipt Returns and providing recommendations for refinement, including risk analysis and prevention.

The Fraud Investigation Coordinator will utilize Best Buy’s full ecosystem of data sources, internal and external, to support the success of the Fraud Investigation team. This role will support fraud mitigation efforts through current processes while identifying areas for improvement.

As a Fraud Investigation Coordinator you will...
- Proactively and continuously monitoring of internal and external data sources with the purpose of identifying fraud, waste, and abuse
- Data collection, consolidation, and analysis for internal and external fraud investigations and communication of relevant information to leaders involved in decision making and policy direction
- Initiate investigations based on red flags identified during data analysis and respond to requests for ad-hoc reporting and analysis
- Has knowledge of commonly used fraud review concepts, practices, and procedures
- Reviews and investigates web, defective returns fraud and proactively brings forward ideas for improvement
- Review customer profile for fraud detection investigation, identify fraud, risk, abuses and make recommendations to Leadership, and Internal stakeholders accordingly
- Uses experience, judgment and various internal / external tools and resources to aid with review - while always continuing to maintain a balance between acceptable risk and facilitating a good customer experience without hindering sales
- Works with moderate supervision / guidance; accountable for meeting benchmark expectations, and completes case investigation in accordance with SLA’s (Service Level Agreements) and turnaround time

What you'll bring to BestBuy:

- 2 Years working in Loss Prevention/Fraud Detection/Investigations experience, preferably in a similar E-Commerce role
- Experience working at Call Centre/Customer Support experience (inbound/outbound) is an asset
- Accuracy in the investigation and ability to work under often intense pressure to meet tight deadlines
- Strong communication, analytical, logical thinking, and sound judgement skills to solve complex problems
- Maintains liaison with internal/external stakeholders and others to obtain assistance in conducting investigations
- Must be flexible to changing shifts, be available to work overtime upon short notice, and work statutory holidays

What we proudly offer to you:

- Competitive wage, perks and product discounts
- An enthusiastic and supportive team who you will quickly call family
- A fun work environment with opportunities to learn about products, gain certifications and build new skills

19890 - 92A Avenue, Langley, BC V1M 3A9



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