Client Instructional Service Representative

6 months ago

Hamilton, Canada ST. JOHN AMBULANCE Full time

**ESSENTIAL DUTIES**

Provides instructional services: Instruct first aid, youth and other relevant Health & Safety Courses both at branch facilities and off-site locations primarily in the Halton Hamilton Haldimand area although occasional instructing in other areas of the region may be required

Respond to incoming inquiries regarding training classes, first aid kits and products from the public

Assist Training Manager with coordinating Instructor Development workshops

Represent branch at community/corporate level events i.e. trade shows, presentations or wellness days

Maintain safety data sheets and workplace safety notice board at facilities

Restock classrooms with appropriate supplies

Ensure all training equipment is fit for purpose

Assist with training supply inventory throughout the region

Prepare paperwork for classes including printing certificates and file paperwork appropriately

Market courses and products to students during classes

Assist with various duties as assigned

**Knowledge, Skills, Education, Experience**:
Instructional experience / willingness to complete Instructor Development Program

Excellent customer service / interpersonal skills

Strong communication skills; both written and oral

Strong computer skills and knowledge of Microsoft Office including CRM software or willingness to be trained

Excellent time management skills with the ability to manage numerous tasks simultaneously

Ability to work independently and in a team environment

Ability to travel within Hamilton & Halton Region as required

Weekend work is required

**Other**
- **No telephone inquiries**:

- **This job profile reflects the general details considered necessary to perform the principal functions and shall not be construed as an interpretation of all work requirements inherent in the job.**

**Job Types**: Full-time, Permanent

**Benefits**:

- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Tuition reimbursement
- Vision care

Schedule:

- 8 hour shift
- Monday to Friday
- Weekends as needed

Work Location: In person

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