Sales Manager

3 months ago

Revelstoke, Canada Heather Mountain Lodge Great Canadian Heli-Skiing - Golden BC Full time

**Company Name **Great Canadian Heli-Skiing & Heather Mountain Lodge

**Employment **Full-time, salaried

**Location of Work** Golden, British Columbia

Does the idea of getting deep into personalized product development, communications, marketing and sales lift you out of bed every morning? Great Canadian Heli-skiing is looking for an experienced Sales Manager to help us create meaningful life inspiring experiences for its companies Heather Mountain Lodge and Great Canadian Heli-Skiing.

**COMPANY OVERVIEW**

We are a skier owned and operated business, located in Golden, BC delivering hyper-personalized experiences. We deliver Best Day Evers through our companies Heather Mountain Lodge and Great Canadian Heli-Skiing, who have been a part of the Golden community for over 20 years. As a boutique hospitality and heli-skiing operator we focus on becoming better, not bigger, which means building long term personal relationships between our employees, guests and our community.

Best Day Evers Core Purpose is to Inspire our Guests to Live Adventurous Lives We Create and Celebrate Best Day Evers.

Our Core Target is to create 10,000 Best Day Ever experiences by 2028 (of which 1,000 are from our employees & 2,500 from our community).

Our Core Values (culture):

- OWN IT. This is your life; own it and grow it. (Self-Accountability)
- SEEK GREATNESS. It’s about being better, not bigger. (Commitment to Excellence)
- GO DEEP. Invest in creating long-term relationships. (Build Trust)
- ELEVATE. Set others up for success. (Empower)
- BE WILD. Feed your soul. (Quality of Life)

**RESPONSIBILITIES**
- Great Canadian Heli-skiing - Winter_
- Support and manage all sales specific tactics and strategies for a successful winter season.
- Work with the accounting team to ensure payments are received, statements are correct and accounts are posted accurately.
- In depth management of complex booking scenarios - ie. cancellations, schedule planning and growth strategies, working with agents, booking grid optimization, and guest education and fulfillment.
- Follow up with leads and nurture ongoing relationships with guests. Manage group and private bookings as required.
- Make reservations, help guests with trip planning, share local knowledge and introduce Heather Mountain Lodge as well as recommendations for pre/post trips.
- Coordinating with operations to communicate the details of accommodations, personal preferences and overall requirements.
- Coordination with suppliers, contractors and other team members.
- Asset coordination; collecting and organizing BDE experience images, third party video/photo shoots; and managing brand awareness with support from lodge team members. Guide photo collection and distribution with dispatch.
- Support and coordination of creative content of social media and web-site blogs, collection and organization of marketing materials (photos, videos, logos etc) in shared drive including keeping a record of all promotions, campaigns, photo assets, and downloadable packages for future reference.
- Update website with relevant and up to date info while staying on brand with changes to copy and photos.

Heather Mountain Lodge - Summer
- Support marketing and sales team with development of summer sales structure and tactics including OTA partnership, direct to consumer sales, web-site updates, social media and marketing campaigns.
- Managing all leads, opportunities and contracting for groups, agencies, wholesalers, special interest groups and weddings. Educating all potential clients about food and beverage services including Kindle restaurant, accommodation profile and on-site services.
- Work closely with the operations team to ensure maximum ADR, RevPar and Occupancy targets for the summer season.
- Collection and organization of marketing materials in shared drive including keeping a record of all promotions, campaigns, photo assets, and downloadable packages for future reference.
- Create and update summer programming opportunities with new photos and pricing.
- Assist with supplier partnerships, support DMOs and media visits to the lodge.

**QUALIFICATIONS, SKILLS AND EXPERIENCE**
- University Degree or College Diploma in hotel management, tourism, business, or marketing preferred.
- Minimum 3-5 years of progressive experience with sales, marketing and client management in the ski/ride, bike/hike, resort, hospitality, hotels or tourism industry.
- Experience with activity and/or hotel reservations; partnership development and client management working with a CRM.
- Incredible customer service ethic. Experience with luxury brands is considered a strong asset.
- Attention to detail, self starter, proactive approach to projects and problem solving.
- Experience in traditional and digital media such as Social Media as well SEO, PPC, CTR required.
- Knowledge of content writing, photography and graphic design principles, and direct-response marketing fundamentals are an asset.
- Experience with Amade

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