Investment Claims Adjudicator

5 months ago

Ontario, Canada Manulife Full time

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

**Working Arrangement**

Remote

Manulife Insurance business unit is a leading provider of insurance solutions that meet the diverse financial needs of Canadian families. In collaboration with independent financial advisors across the country, we offer a suite of innovative wealth and protection solutions, including: segregated funds, mutual funds, annuities, guaranteed interest contracts, individual life insurance and one of the most comprehensive living benefit portfolios in the industry which includes critical illness, long term care and disability products.

**Responsibilities**
- Consistently provide exceptional service to internal and external customers by demonstrating the highest level of professionalism in all interactions
- Ability to communicate in a professional manner in written and verbal form
- Display empathy and predict needs of client through active listening
- Review claims and ensure file is handled in a manner that is in accordance with procedures, Product, Privacy legislation, Pension legislation, Anti Money Laundering and Canadian Tax rules and regulations
- Document claim file to ensure accurate record of events
- Obtain complete file information to ensure accuracy
- Accurately update system to ensure accuracy of reserve calculations

**Qualifications**
- Customer service oriented individual
- Excellent interpersonal skills with strong ability to communicate proficiently both verbally and in written form to successfully interact with our internal and external customers, claimants, financial advisors, lawyers and employees
- Ability to respond constructively and decisively in high pressure or emotional situations
- Ability to thrive in a high energy culture
- Continuous improvement mindset
- Strong organizational skills to be able to work in a multitask environment in order to meet and maintain all service standards
- High level of comfort is a must to navigate through calls with grieving/emotional clients
- 1-2+ years’ experience in adjudicating claims, an asset
- Working knowledge of processing and imaging systems, an asset
- Knowledge of Investment Products, an asset
- Working knowledge of government legislation, Insurance Act and Quebec Civil Code an asset
- Basic knowledge of administrative systems (Mainframes, AWD, iFAST), as asset
- Basic mathematical skills required
- Knowledgeable in developing professional letters

**About Manulife and John Hancock**

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.

**Manulife is an Equal Opportunity Employer**

**Salary & Benefits**

The annual base salary for this role is listed below.

**Primary Location**

CAN, Ontario - Full Time Remote

**Salary range is expected to be between**

$41,925.00 CAD - $69,875.00 CAD

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short

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