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Product Manager
2 months ago
Location: Remote, Toronto
Salary: ~$85,000 plus larger equity position in blitz scaling startup (0-$2m ARR in 6 months)
Type: Full-Time
About Us:
90% of vacation rental managers work at capacity and can’t scale, costing them hundreds of thousands of dollars a year.
Mike, a property manager in San Diego, faced this challenge:
"I used to spend all my energy managing daily operations, constantly reacting to guest issues, cleaning schedules, and bookings. After partnering with HostGenius, I was able to focus on growing the business rather than just maintaining it. In just over two months, I’m onboarding five new properties, and we’re only getting started."
There are thousands of Mikes across the globe, and we’re here to support them with streamlined operations and an industry-leading platform. At HostGenius, we provide a dedicated guest, revenue, and marketing team, along with a powerful OS that helps our clients’ businesses thrive.
As a Guest Support Specialist, you’ll play a vital role in delivering outstanding service to our guests, ensuring smooth operations that help our clients scale effortlessly.
The Product Lead will be responsible for managing our product’s core components, from concept through development to successful adoption. This is a high-impact role that demands strategic oversight, hands-on leadership, and a commitment to delivering a seamless experience across our complex product suite. You’ll own key initiatives within accounting, operations, owner management, and analytics tools, building a product that our partners can rely on to scale their businesses.
- Trust Accounting: Develop features for transparent and compliant trust accounting, providing real-time data for partners.
- Reservation and Booking Management: Oversee comprehensive reservation tracking and financial reporting tools.
- Monthly Statements and P&L: Automate and customize financial statements, including detailed profit and loss reporting.
- Expense Automation: Integrate with vendors for real-time expense tracking, reducing manual data entry for partners.
- Operations and Vendor Tracking: Streamline features that allow partners to track maintenance, cleaning schedules, and vendor performance.
- Damage and Claims Management: Oversee tools for damage reporting and resolution, enabling easy tracking and resolution of claims.
- Inventory and Supply Automation: Implement integrations with supply providers for automated restocking and inventory tracking, ensuring uninterrupted operations.
- Owner Dashboard and Investment Management: Enable owners to view ROI, financial health, and investment opportunities for their properties.
- Owner Onboarding and Engagement: Develop a seamless onboarding experience and tools to keep owners engaged and informed.
- Upsell and Partner Programs: Manage referral and upsell tools to create additional revenue streams for property owners.
- Satisfaction and Churn Management: Launch NPS and other satisfaction tools that help partners proactively manage owner relationships.
- SaaS and Business Metrics: Oversee development of dashboards that track core SaaS metrics, including revenue, churn, and lifetime value.
- Business Overview: Create drill-down capabilities for each business area, allowing partners to get detailed data on operations, sales, and finance.
- Forecasting Tools: Implement predictive tools for earnings forecasts based on booking patterns and market trends.
- Team and Feature Performance: Develop scorecards that track team KPIs, client retention, and satisfaction, along with a system for managing feature requests.
- Tools that analyze deals on the MLS and advise owners when to buy and sell.
- Portfolio management tools.
- Proven Product Management Experience: Extensive experience managing SaaS products with complex feature sets and diverse user bases. Experience in real estate or high-value SaaS is highly preferred.
- Strong Cross-Functional Leadership: Demonstrated success in coordinating with engineering, design, and support teams to drive successful product launches and updates.
- Analytical Mindset: Skilled at translating customer needs into actionable features and setting clear, measurable goals for product success.
- Excellent Communication Skills: Able to convey product vision, updates, and needs to both technical and non-technical stakeholders effectively.
- Customer-First Orientation: A strong understanding of user experience and dedication to delivering tools that address real business pain points.
