Field Service Technician Iii

2 weeks ago

Lunenburg, Canada Enersys Full time

Learn More About Our Company

**Job Purpose**:

- related sales and service targets.

**Essential Duties and Responsibilities**:

- Plans and coordinates activities concerned with installing equipment, investigating and resolving customer reports of technical problems with equipment, and eliminating future operational or service difficulties by performing the following duties
- Follows all company policies and procedures as listed, but not limited to: warranty, safety, environmental, OSHA, DOT Hazmat, and ISO9000
- Travels to customer sites to evaluate, diagnose, and repair customer’s equipment
- Replaces defective parts, reassembles battery, and fuses lead parts with the gas torch
- Washes clean, and neutralizes customer’s batteries at customer ‘s location
- Diagnoses and repairs battery charging equipment
- Specifies coordinates installation of, installs, provides preventive maintenance, and repairs battery handling equipment
- Operates material handling equipment per OSHA requirements
- Installs new or modified equipment at customer's facility to ensure full functionality according to specifications
- Performs inspections and analyzes findings to determine the source of the problem, and recommends repair, replacement, or other corrective action
- Coordinates problem resolution with technical support, customer service, sales, and other personnel to expedite repairs
- Provides on-site technical assistance to help troubleshoot and repair equipment. Functions as a technical resource to the service tech, service tech II, PSR’s and Sales personnel
- Maintains records of performance reports
- Provides a communication link between the customer and the company to help ensure that effective service is provided to the customer
- Identifies areas/customers to target for increased service business. Works with Service Manager/Supervisor to develop and execute plans to accomplish this goal
- Develops and conducts training on the safe operations of the equipment and demonstrates skills to trainees, including both team members and customers
- Maintains a safe, orderly, and clean working environment; Assists Service Manager/Supervisor in the proper operation of the Service Center, as needed
- Provides oversight and training for new/junior technicians, as directed by the Service Manager/Supervisor
- Evaluate the on-site performance of technicians as requested by management
- Must have hazmat endorsement or the ability to obtain one
- Other duties as assigned

**Qualifications**:
**Minimum Qualifications**
- Able to read and speak with comprehension and write documents (such as customer correspondences, memos, and reports) in English
- Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, and governmental regulations
- Ability to write reports, business correspondence, and procedure manuals
- Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public
- Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume
- Ability to define problems, collect data, establish facts, and draw valid conclusions
- Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables
- Basic use and understanding of Internet software, E-mail, Microsoft Office
- Ability to operate a cell phone
- Ability to define problems, collect data, establish facts, and draw valid conclusions
- Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables
- Associate's degree (A. A.) or equivalent from two-year college or technical school; or one to two years industry related experience and/or training; or equivalent combination of education and industry experience; and at least five years field service experience

**General Job Requirements**:

- Must be able and willing to do overnight travel
- Must be able and willing to operate a forklift.
- This position requires you to drive a company vehicle. Therefore, you must be able to pass the company’s driving requirements. Certain vehicles may also require a specific drivers license and have additional driving requirements.
- Must be able to differentiate colors.
- Must be able to frequently bend; twist; reach; stoop; kneel or crouch.
- Must be able to lift up to 50 pounds/23 kilos on a daily continuous basis. Anything heavier will be done with the assistance of a mechanical device or with the assistance of another employee.
- Must be able to stand for long periods of time
- Employees are responsible for wearing the required Personal Protective Equipment in the proper manner at all times.
- Must be able and willing to work overtime.
- Must be able and willing to work varying schedules which may include nights

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