Member Support Centre Representative

2 months ago

Saskatoon, Canada Saskatchewan Teachers Federation Full time

Department

Member Support Centre

Location

Saskatoon - Head Office

Position Type

Full Time

Salary

$53,079.67 - $69,007.40

Date

2024.10.16

Description

**Member Support Centre Representative**

**Our purpose**
The Saskatchewan Teachers’ Federation has advanced the interests of teachers and advocated for excellence in public education for more than 80 years. We are a professional organization representing over 13,500 teachers employed in PreK-12 schools across the province who are trusted and respected leaders and partners in education.

**What we do**
Working with the Federation is more than a job. It’s about contributing, through your professional background, to quality public education. It’s about providing exceptional programs and services that support Saskatchewan teachers and their profession.

**What we value**
We work as a team, recognizing that we all play a part, directly or indirectly, in realizing our purpose. We are committed to a workplace that engages its diverse workforce and offers a stimulating environment where individuals are provided with opportunities to grow both personally and professionally. We are inclusive and celebrate diversity by supporting an environment where everyone feels valued, respected, and empowered to contribute their best.

**About the team**

**What you’ll do**
Member Support Centre Representatives are the first point of contact for the members of the Saskatchewan Teachers' Federation. They facilitate an exceptional experience through service and administrative interactions with our members on a daily basis. They are responsible and accountable for ensuring a positive end-to-end experience for our members.

Responsibilities include:

- Access knowledgebase articles to address member needs.
- Interpret, process and assess a full range of scenarios and escalate to direct leader or appropriate work unit as required.
- Provide solutions or alternatives; provide accurate information, and solve complaints and inquiries using various systems and processes.
- Follow protocol to take appropriate steps in an urgent call situation.
- Meet performance metrics, goals, and outcomes in a fast paced, high performing team based setting.
- Responsible for the accuracy and consistency of all records in systems utilized by the Member Support Centre.
- Keep abreast of organizational products, services and knowledgebase articles.
- Meet and greet visitors, answer telephone calls and transfer to the appropriate work unit.
- Perform general clerical duties including photocopying, scanning, scheduling appointments and assembling binders.
- Collect and review incoming forms for accuracy and completeness. Data enters this time-sensitive information in a timely manner (i.e. 24-hour turnaround).
- Understand and follow office security protocols. Process the acquisition and return of visitor security badges.

**What you’ll bring**
- One year of post-secondary education and 2-3 years of experience in providing customer/client service support.
- The ability to organize and process information quickly and efficiently is required.
- French language skills are an asset.
- Effective active listening skills and ability to assimilate information.
- Interpersonal skills for developing and maintaining effective working relationships at multiple levels.
- Demonstrated communication skills.
- Demonstrated assertiveness while also being sensitive to and considerate of the needs, feelings and concerns of others.
- Demonstrated ability to collaborate and work effectively as a member of a team.
- Ability to remain calm under pressure.
- In-depth knowledge of customer service software and tools.
- Proficient in Microsoft office products.
- Creative, critical thinking and problem-solving skills.
- Ability to pay attention to detail.
- Ability to work in an environment with frequent interruptions

**What we offer**
- A competitive salary range of $53,079.67 - $69,007.40.
- A 35-hour work week.
- 4 weeks starting vacation and paid time off to deal with family, health and sickness, and compassionate situations.
- 100% employer paid benefits from day one.
- Employer Matching defined contribution plan, saving for your future up to 18%.
- Free parking.

**How to apply

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