Service Team Member

4 months ago

Saskatoon, Canada Saskatoon Soccer Centre Inc. Full time

**Service Team Member, Saskatoon Soccer Centre Inc. (SSCI)**

Overview

The purpose of this position is to:
**Ensure that SSCI Service Team vision, service, processes, and communication continue at the standard set by the Service Team Manger (STM to deliver a high level of customer service to our members, guests, and spectators.**

This position requires extensive availability and flexibility during the week because the hours to be worked can differ based on the weekly events/activities. This is a part-time position that will require up to 20 hrs each week.

Key Responsibilities
- Perform regular Service team staff duties as assigned, including but not limited to, field changes, administration of dressing room keys, facility patrols, etc.
- Answer questions from players, coaches, and spectators.
- Reporting any issues related to guest complaints, maintenance, booking adjustments etc.
- For large events and tournaments, work with STM so that both facilities are supported. This means the staff, members/guests and tournament organizers are supported before, during and after events/tournaments.

Schedule
- The hours worked each day will differ week to week depending on what is best for the members/guests while maintaining a healthy work/life balance. Availability to work evenings and weekends is a requirement.

Compensation
- $14.00 / hour with increase at 500, 1000, 2000, and 3000 hours
- Part time: Approximately 8 - 20 hours / week with possibility to pick up more.

**Benefits**:

- After 90 days from start date
- Eligible for benefit plan.
- It is a shared cost plan between the employer and employee.
- Please refer to the current Policy and Procedure Manual or speak to Admin

Perks
- Ongoing training and development in leadership, supervisory and management skills
- Parking pass and staff parking at each facility
- Use of fitness room before or after shift, when not being used by rental groups.
- Free 1hr field rental once per year
- 3 Branded T-Shirts, 1 Hoodie, 1 Touque, 1 Hat provided each year at no cost.

Desired Skills
- Strong customer service skills
- Strong sense of responsibility
- Ability to work efficiently with a team or on your own with mínimal supervision
- Ability to lift 30lbs and push up to 100lbs
- Knowledge of sports, specifically soccer
- Proficient in / willing to learn Microsoft Programs

**Job Type**: Part-time
Part-time hours: 8-20 per week

**Salary**: From $14.00 per hour

**Benefits**:

- Dental care
- Discounted or free food
- On-site gym
- Paid time off

Flexible Language Requirement:

- French not required

Schedule:

- Evening shift
- Weekends as needed

Supplemental pay types:

- Overtime pay

Ability to commute/relocate:

- Saskatoon, SK S7S 1P5: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- English (preferred)

Shift availability:

- Night Shift (preferred)
- Day Shift (preferred)

Work Location: In person

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