Volunteer Coordinator

4 weeks ago

Burlington, Canada Art Gallery of Burlington Full time

**VOLUNTEER COORDINATOR**

**REPORTS TO**: Head of Guest & Member Experience

**POSITION TYPE**: Part-time, 15-25 hrs/week, flexible work schedule with some evenings and weekends mandatory.

**COMPENSATION**: Hourly salary of $20.00/hr with benefits, OMERS pension plan, free onsite parking

The Volunteer Coordinator will work collaboratively across departments to generate innovative, dynamic, and creative approaches to volunteer engagement. The Volunteer Coordinator manages the Gallery’s Volunteer Program and provides leadership through direct supervision of Gallery volunteers. The position is responsible for increasing the number of people who support the Gallery as volunteers.

**Primary Responsibilities**
- Overall direction and coordination of the Volunteer Program.
- Develops a system to recruit, select, place, schedule, and train volunteers for various departmental positions.
- Oversees onboarding, training, scheduling, coaching, and evaluating the performance of all volunteers.
- Collaborates with departmental staff to design new volunteer opportunities.
- Coordinates the planning and execution of volunteer recognition events for volunteers.
- Yearly submits volunteer nominations for awards.
- Creates a comfortable, inclusive, and welcoming atmosphere where all staff and volunteers feel appreciated and engaged.

**Other Responsibilities**:

- Work to further the goals and objectives of the AGB and participate actively in the institution’s life. Act in a respectful, accountable, and generous manner towards other staff, volunteers, and the general public.
- Demonstrate a positive professional presence, inspiring and building confidence both within the AGB and outside the institution among a broad range of constituencies.
- Demonstrate a commitment to the AGB’s Equity, Diversity, and Inclusion priorities, ensuring that diverse audiences are represented, promoted, and engaged.
- Other duties as assigned.

**Education & Experience**:

- Minimum two years customer service leadership within a Gallery of gallery environment
- Lived or related post-secondary education, preferably in cultural and arts management studies, business administration, fundraising, or communications.

**Qualifications**:

- Ability to work independently and within a team environment.
- Ability to take initiative and prioritize tasks; excellent time-management and problem-solving skills.
- Excellent communication skills, and ability to follow written/oral directions.
- Demonstrates strong supervision skills with staff/volunteers.
- Demonstrates good judgment, critical problem solving and conflict management.
- Strong organizational skills with the ability to prioritize.
- Ability to interact with members, volunteers, and public in a positive, enthusiastic manner.
- Ability to represent the Gallery with a high level of integrity and professionalism, adhere to gallery policies and support management decisions in a positive, professional manner.
- Strong interpersonal skills, including the ability to work with the public, visitors, members, stakeholders, donors, and volunteers.
- Knowledge and passion for Gallerys/art galleries, community volunteer and history are essential.
- Charity Republic or other volunteer management software knowledge is an asset.
- Proficiency in Microsoft Office Suite is a requirement.
- Smart Serve, First Aid and CPR certificates would be an asset

**Working Environment**:

- Office working environment.
- Most of the work is performed in a Gallery environment with an attendant noise level.
- Must be able to work some nights and weekends.

**About the Art Gallery of Burlington**:
As a charitable non-profit cultural and educational organization, we focus on the exhibition, collection, conservation, and research of Canadian ceramics and the production of inclusive programs that foster awareness of contemporary art, craft, and related thought. As a gathering place for experiences, ideas, and learning, we commit to delivering programs that engage critically with contemporary art and craft practices. Our learning opportunities push the boundaries of traditional arts education and support artists, youth, and the broader community in their personal, professional, and artistic development. Boasting the world's most extensive collection of contemporary Canadian ceramics, we lead Canadian clay production's study, preservation, and circulation. As a hub of creative activity, our studios are open to artists and makers at all levels of skill and achievement.

The Art Gallery of Burlington is located on the ancestral territory of many Indigenous Nations including the Anishinaabeg, Haudenosaunee, and Métis peoples. The territory is mutually covered by the Dish with One Spoon Wampum Belt Covenant, an agreement between the Iroquois Confederacy, the Ojibway, and other allied Nations to peaceably share and care for the resources around the Great Lakes. We acknowledge that the land upon which we gather, to create and learn,

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