Bilingual Virtual Learning Producer

2 weeks ago

Ottawa, Canada Canadian Medical Protective Association Full time

■ **BILINGUAL VIRTUAL LEARNING PRODUCER**

**CONTRIBUTING TO THE CMPA**

Safe Medical Care Learning is central to the CMPA’s vision of being a learning organization. The department’s core activities include learning strategy, design, development & delivery, event management and administrative support. Safe Medical Care Learning incorporates needs assessment, design, delivery, and evaluation within a continuous improvement cycle to deliver learning to members and CMPA employees. Digital learning products contribute to a blended learning approach and are readily accessible through the modernization of the CMPA website. The Learning group utilizes state of the art pedagogical science to share knowledge and improve practice of members and their teams while also contributing to the internal learning needs of CMPA staff, leaders, and governance through internal collaborations.

**POSITION OVERVIEW**

The Virtual Learning Producer supports the delivery of synchronous virtual learning sessions. The incumbent works closely with internal partners to provide members with an engaging live virtual learning experience.

The individual provides comprehensive planning support for the delivery of synchronous virtual learning sessions. The Producer works closely with members of the Safe Medical Care Learning team to ensure seamless delivery of synchronous virtual learning sessions. The incumbent plays an integral role in promoting and maintaining clear lines of communication between all stakeholders.

This individual is one of the CMPA voices and faces, and represents the organization alongside the Physician Advisors throughout the event. The incumbent ensures the participants are welcomed and set-up properly before the session begins, plays a central role in the delivery of the virtual learning session through the provision of in-session participation instructions answering questions, providing associated materials, managing breakout sessions and launching polls.

The incumbent proactively contributes to the continuous improvement of processes and workflows with a focus on simplification, streamlining and finding opportunities to support the current and the implementation of new technology in line with the delivery of virtual educational products.

**POSITION ACTIVITIES**

**Event Facilitation**
- Supports the Physician Advisors with the delivery of virtual events, including early set-up, welcoming participants, facilitating online chats, technical support, and coordinating the polling, white board activities and breakout rooms.
- Provides pre-session planning and post-session support, including responding to participant questions and event closeout.

**Coordination and Administration**
- Maintains clear lines of communication and acts as the point of contact between team members and participants regarding the delivery of virtual learning events.
- Provides comprehensive planning support for the delivery of virtual educational products, including:

- Determine size, format, complexity and if the event is accredited
- Identify set-up requirements for technology, selected asset
- Organize rehearsals, track registration rates and actions items, and
- Develop and/or modify event production scripts in collaboration with event facilitator(s).
- Creates and maintains core documents and technological platforms tools associated with trials, dry runs and on-going delivery of mature virtual products.
- Monitors advancement of event planning and delivery and communicates the progress and status at collaborative meetings and leveraging CMPA internal channels of communications.

**Processes and Procedures**:

- Contributes to the development and update of new and existing processes, procedures and guidelines that help support virtual product delivery and activities. Ensure consistency and compliance with corporate policies, by leveraging departmental and corporate technologies.

**EDUCATION AND EXPERIENCE**
- Three-year diploma program at College, CÉGEP or a three-year University degree
- A minimum of 4 years of coordinating cross-functional activities, including a minimum of 2 years of and virtual event production.
- Demonstrated experience with collaboration features for online meeting platforms such as Zoom.
- Demonstrated experience providing technical support and/or troubleshooting participant technical issues during a virtual event.
- Experience in project management, event logistics, education or in the healthcare industry, is an asset
- Experience in operating audio visual systems for meetings/conferences/events is an asset

**SKILLS AND ABILITIES**
- Ability and willingness to occasionally work outside of core business hours (weekends and/or evenings) is required
- Strong time management and organizational skills, with the ability to deal with multiple priorities simultaneously while maintaining attention to detail
- Strong and engaging group facilitation skills, comfortable on camera
- Sound judgement, strong leadership,

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