Bilingual Virtual Technical Support Specialist

24-GSS-ON-EA-DNDPol-43507 Shared Services Canada- Citizen, Business, National Defence, and Policing Branch
83,961 to $102,763 For further information on the organization, please visit Shared Services Canada
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For further information, you may consult the Canadian Information Centre for International Credentials.
Persons residing in Canada, and Canadian citizens and Permanent residents abroad. Apply online
Shared Services Canada (SSC) is committed to creating a workplace that is respectful of Canada’s two official languages. The staffing of bilingual positions, with respect to supervision and the provision of common and central services, is the norm in regions designated bilingual for language-of-work purposes. SSC must ensure that it has adequate bilingual capacity to implement its mandate, while respecting the language rights of its employees and those of client departments across the country. Language training is offered to SSC employees who would like to acquire or improve skills in the other official language for developmental or career advancement purposes.
As the objective of this process is to assess qualifications needed for the position(s) to be staffed, let us know if you have a functional limitation/ disability, which may affect your performance. Should you then proceed to the next assessment stage, such as an exam or interview, we will send you an e-mail with additional information on the assessment format so that you can determine if you may require an accommodation (such as a different test format, an adaptive technology, or additional time). We recognize your contribution to Canada and would like to offer you the opportunity to continue your career in an environment where multi-talented employees with diverse skills are appreciated and supported. Work environment
Shared Services Canada (SSC) is modernizing how the Government of Canada manages its information technology (IT) infrastructure. The Department is mandated to deliver email, data centre and telecommunication services, including videoconferencing and Wi-Fi, to partner organizations.
At SSC, we are building an environment that doesn't just have jobs, but valuable long-term careers. We provide a supportive and collaborative workplace with flexible work arrangements. SSC is dedicated to building and promoting a diverse, equitable and inclusive workforce, representative of Canadian society. All candidates who believe they are qualified are encouraged to apply, including Black, other racialized and Indigenous peoples, women, persons with disabilities and persons of the 2SLGBTQI+ community.
SSC has several networks within its Diversity community that promote equality in the workplace and help build a culture of mutual respect. The Diversity community explores ways to increase employee engagement on issues that affect the equity seeking groups. The following networks provide members with a safe place to connect, discuss common issues, exchange information and voice concerns:
- Black Employees Network
- Persons with Disabilities Network
- Pride Network
- Visible Minorities Network
- Women’s Network Intent of the process
A pool of partially qualified candidates will be established to staff positions with various tenures, various language requirements and various security requirements within Shared Services Canada.

Graduation from a two-year program of study from a recognized post-secondary institution with acceptable specialization in computer science, information technology, information management or another specialty relevant to the position to be staffed.
Indeterminate incumbents in the IT group on December 9, 2021 who do not possess the education prescribed above, are deemed to meet the minimum education standard based on their education, training and/or experience. They must be accepted as having met the minimum education standard whenever this standard is called for when staffing positions in the IT group.
Indeterminate incumbents of positions in the CS group on May 10, 1999, who do not possess the education prescribed above, are deemed to meet the minimum education standard based on their education, training and/or experience. They must be accepted as having met the minimum education standard whenever this standard is called for when staffing positions in the IT group.
At the manager’s discretion, an acceptable combination of education, training and/or experience may serve as an alternative to the minimum education stated above. Experience providing Information Technology (IT) Infrastructure Operational support.
Experience providing advice regarding Information Management/Information Technology (IM/IT) issues or IM/IT incidents.
Experience in IT technical investigations, analysis, or providing support on IM/IT issues or services. Must possess a valid driver's license or have the required mobility normally associated with possession of a valid driver's license.
- Availability, willingness and ability to work overtime as required.
- Availability, willingness and ability to work shift-work.*
*Shift-work positions requires willingness and ability to work shift rotations sometimes on evenings and weekends and offering additional financial incentives.*
- ASSET EXPERIENCE:
Experience in providing support to users of IT service management (ITSM) processes* or ITSM tools or delivering ITSM operational activities.
* IT service management processes refers to one or more of the following : Incident Management, Change Management, Service Asset and Configuration Management, Event management and monitoring, Problem Management, Request Fulfillment, Service Desk, Knowledge Management, IT Service Continuity. In support of achieving a diverse and representative workforce, selection may be limited to candidates who self-declare as a member of one or more of the following designated Employment Equity groups: Indigenous peoples, members of visible minorities including the Black community, persons with disabilities and/or women. Must possess a valid driver's license or have the required mobility normally associated with possession of a valid driver's license.
- Availability, willingness and ability to work overtime as required.
- Availability, willingness and ability to work shift-work.*
*Shift-work positions requires willingness and ability to work shift rotations sometimes on evenings and weekends and offering additional financial incentives.*
- The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. At SSC, we recognize the importance of learning and support for career development. We strive to meet Canadians’ expectations that we’re on top of the latest trends and technologies. That’s why persons employed with SSC have access to in-house and industry-provided programs and training—so they can learn new skills and develop competencies to help them succeed in their public services careers.
The Government of Canada Workplace Accessibility Passport helps federal public service employees get the tools, supports and measures they need to perform at their best and succeed in the workplace. SSC is proud to be one of the first in government to offer the Accessibility Passport to its employees.
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You must provide CONCRETE EXAMPLES that clearly illustrate how you meet the requirement (how, when and where).
Candidates are entitled to participate in the appointment process in the official language of their choice.
In assessing candidates, assessment boards may use a variety of tools and methods including, but not limited to, reviews of past performance and accomplishments, written tests, interviews, simulations, PSC tests, reference checks, etc. The ability to communicate effectively in writing could be assessed throughout the process.
Depending on the requirements of the positions being staffed from this process, for current or future vacancies, the asset qualification, operational requirements and organizational needs may be applied at any time during this process.
It is the candidate's responsibility to ensure that this address is functional and that it accepts messages from unknown users (some email systems block these types of email). Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.