Assistant Client Service Manager

2 weeks ago

Edmonton, Canada Securiguard Full time

Do you enjoy working in a team environment and working in the Field? Can you manage people with empathy, honesty, and respect? If so, this may be the role for you** Securiguard** is currently hiring a full-time **Assistant Client Service Manager **to** support our security operations in the Edmonton area.

**Job/Skill Requirements**

The Assistant Client Service Manager is responsible for ensuring the security officers are performing their duties to the standards as determined by the company through on-site visits, training, mentoring, disciplining, and troubleshooting. This position ensures all operational information is channeled appropriately and effectively to our employees to ensure appropriate service delivery to clients. The Assistant Client Service Manager will be in a "senior" position in the region and will assist the Client Serivce Manager and Operations Coordinator. Other aspects of work may include scheduling, report auditing, HR assistance, quality assurance audits/checks, uniformed security and other tasks required as per direction from the management team.

**The Day to Day**
- Conducts unannounced post inspections to investigate complaints, ensure proper attendance, appearance, report keeping and vehicle operation. Conduct on-site quality assurance inspections as directed by the Client Service Manager/Management Team.
- Comprehends, applies, and documents positive reinforcement, coaching, ensure progressive discipline as appropriate.
- Verify assigned duties and rules of conduct are being followed.
- Acts as Management's representative outside of normal business hours.
- Safeguards confidential phone lists, schedules, keys, access control and credit cards, and other equipment.
- Provides regular on-going training for security officers in post, operational and safety topics.
- Meets with branch management and client representatives to review status and address perceived problems.
- Responds to calls for assistance, reports of accidents or injury, and significant incidents reported by security officers.
- When necessary, will assist with scheduling by filling all open posts and call-ups without using overtime.
- Personally stands vacant posts when necessary to ensure contracted coverage is provided.
- Provides support during account start-up.
- Communicates and coordinates with responsible branch staff regarding scheduling, staffing, equipment, record keeping, and related matters, to ensure smooth delivery of client security services.
- Notifies and keeps the Management team informed of emergencies and unusual circumstances.
- Assist with general recruiting, HR, administrative and OH&S functions.
- Maintain consistent management practices that promote low turnover, Non-Billable Overtime, and excellent service to our customers.
- Maintain a proper and sustained documentation process of all disciplinary actions, incidents, and overall daily activity will be practiced.

**What you bring**

Police, military, and/or security experience preferred. Open availability preferred. Must be able to communicate effectively in English. Must be service/customer oriented. Must have at least two (2) years' experience managing people.

**Certification Requirements**

Must have valid Alberta Security License. Must have valid Alberta driver's license.

**Education Requirements**

High School Diploma/GED

**Who we are**:
At **Securiguard **we believe in living and acting by our values: R.E.A.C.H.

**Respect - Empathy - Accountability - Courtesy &
- Honesty**

We're in the business of making people feel safe. We have proven expertise in deploying security and safety personnel in a variety of industries including Corporate, Retail, Property Management, Industrial, Aviation, Marine, Government, Educational, and Industrial/Resource Projects, and have the largest and highest accredited K-9 detection and screening division in Canada.

With the ability to service clients across Canada including major centers, small towns, and remote locations by air, land, or sea, our team of 4000+ strong security and safety professionals provide people with a feeling of safety by offering a comprehensive selection of security services and solutions.

We believe that diversity enables the company to grow towards a better future. By creating an environment which is inclusive and provides equal opportunity for all, ideas are generated which help to solve the problems of a changing and increasingly complex world. Our mission, vision, and values enabled us to be the 2021 winners of Canada's Most Admired Corporate Culture and a finalist of the 2021 Canadian HR Awards' Excellence in Diversity & Inclusion category.

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