Residential Leasing Administrator

2 weeks ago

London, Canada Sterling Karamar Property Management Full time

**Purpose**:
Provide customer service to prospects, residents and clients; organizes and maintains up to date and precise leasing administration; works as part of a team. This role is focused on lease administration as a priority and will support the property administration team in other administrative functions.
**Main Responsibilities**:Customer Service Relations**:

- Maintain the highest level of customer service.
- Communicate effectively with prospects, residents and relevant others.
- Actively listen and act upon prospects, residents and relevant others inquiries, concerns and complaints. Direct complaints over to the Property Manager as required.

**Rental Application Administration**:
**Support Responsibilities**:Resident Account Setup**:

- Assist in obtaining digital lease signatures for approved applicants.
- Set up approved leases and resident information in Yardi and prepare lease packages.
- Put tenants on notice as received and approved by the client/PM.
- Arrange new tenant hydro accounts.

**Resident portal**:

- Input tenant insurance.
- Provide tenants with their security code for login.
- Respond to maintenance/communication tickets where applicable.
- Provide technical support for tenants and staff.

**Resident Payment Administration**:

- Collect, sort, process and enter rental payments in Yardi
- Setup PAP for tenants
- Prepare weekly collection letters.
- Prepare bank deposits and ensure proper filing of receipts.

**Legal Administration**:

- Issue N4’s - Notice of termination for non-payment of rent.
- Issue other legal forms (N5, N6, N7).
- Ensure legal notices are filed with the Paralegal in a timely manner (L1, L2).
- Ensure tenants are adhering to LTB payment plans.
- Enforce LTB orders with the enforcement office.
- Prepare collection files for past tenants.

**Rent Administration**:

- Run monthly rent billings in Yardi. Verify accuracy. Post monthly billing.
- Add additional charges to tenants as required (parking, lockers etc..) and update rentable items as required.
- Prepare annual tax receipts.

**General Administration**:

- Analyze, update and produce monthly Management Reports for each property in close cooperation with the Property Managers and Property Accountants.
- Prepare all necessary paperwork to aid with due diligence that is undertaken for any potential sale of property.
- Ensure effective and precise electronic filing of all relevant documents.

Scope
- Work in close cooperation with Leasing Specialists, Operations Team, and Property Accountants. Reporting to the Sr Manager, Residential Property Administration.

**Qualifications**:
Education
- Minimum High School diploma (Grade 12/13).
- Preference: College Degree in related field.

Experience
- A minimum of 2 years experience in leasing and property administration.
- Experience using Property Management Software such as Yardi and Property Vista are an asset.

Skills and abilities
- Actively supports SKPM”s values of: Trust, Honesty, Integrity & Respect.
- Solid working knowledge of residential leasing administration.
- Strong computer skills: MS Suite, Yardi Voyager and Property Vista.
- Sound judgment and decision-making capabilities.
- Excellent communication and relationship building competencies.
- Is open to change and actively looks for ways to improve processes.
- Strong administrative and organizational skills.
- Strong time management skills.
- Strong customer service orientation.
- Motivated to learn more and grow within this position.

INDHP
Thank you for your interest in Sterling Karamar Property Management.
Please note that our Corporate Offices are scent-free work environments.

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