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Supervisor of Integrated Housing Services

3 months ago

Woodstock, Canada Oxford County Full time

**CAREER OPPORTUNITY**

**POSITION: Supervisor of Integrated Housing Services (Comp #2024-24)**

**LOCATION**: Human Services - Oxford County Administration Building

**EMPLOYMENT STATUS**: Permanent Full-time

**REPORTING TO**:Manager of Human Services

**UNION AFFILIATION**:Non-Union

**WAGE RATE**:$44.78/hr - $55.97/hr ($81,499.00 - $101,865.00 annually)

**WHAT WE OFFER**:

- Flexible Work Arrangements
- Comprehensive health and dental benefits plan effective immediately
- OMERS defined benefit pension plan effective immediately
- Employee and Family Assistance Plan available
- Competitive Vacation and Sick Leave policies
- Professional development and tuition reimbursement opportunities

***:
Oversees and ensures the delivery of housing services within Oxford County. This role centers on developing and implementing housing services, overseeing operations of housing providers and co-operatives, and facilitating access to housing services such as the housing waitlist, rent supplement, and housing subsidies. Additionally, the provision of housing and homelessness services and supports through the By-Name list and coordinated access system. As a part of an integrated work environment, the incumbent must have a comprehensive understanding of all programs within Human Services.

**QUALIFICATIONS FOR SUCCESS**:

- Post-secondary education in Social Sciences, Public Administration, or related discipline.
- Minimum of 5 years relevant experience in the Social Services and/or Housing/Property Management field, with 1 year supervisory experience, preferably in a unionized environment. An equivalent combination of education and experience may be considered.
- Demonstrated experience planning, organizing, and implementing Ministry-funded programs.
- Knowledge of community housing and related legislation including the Housing Services Act, Residential Tenancies Act, Ontario Corporations and Cooperative Corporations Acts, Ontario Building & Fire Codes, Occupational Health and Safety Act, Human Resources/Labour Relations legislation.
- Demonstrated knowledge of building maintenance systems, property management operations and not for profit board governance.
- Excellent communication, interpersonal, facilitation, and presentation skills with demonstrated proficiency in handling politically sensitive matters, diverse clientele, and internal and external stakeholders.
- Strong analytical skills with a focus on interpreting legislation, policies/procedures and developing/implementing effective responses/solutions.
- Knowledge of relevant legislation, statutes and regulations related to Ontario Works Act, Child Care, and Early Years Act in addition to general knowledge of legislation for other Human Services program areas.
- Ability to demonstrate the required competencies for this position in alignment with Oxford County’s competency framework.
- Demonstrated ability to collaborate with internal and external partners to deliver programs, services, and outcomes.
- Demonstrated ability to foster teamwork, lead and empower teams and guide effective project development, delivery, and evaluation.
- Proven organizational and interpersonal skills with the ability to deal effectively with sensitive and confidential information.
- Valid Ontario driver’s licence is required.

**KEY ACCOUNTABILITIES**:
Provides supervision and oversees the following Housing Portfolio services:
Direct supervision of unionized and non-unionized employees:

- Performance and attendance management.
- Coaching, mentorship, and professional development.
- Employee and/or labour relations.
- Delivery of high-quality services to clients, applicants, and tenants.
- Housing providers and co-operatives management:

- Oversight of operational reviews of housing provider operations, in collaboration with Corporate Services. Support staff in the development of action plans and establish goals/objectives for Projects in Difficulty in accordance with provincial legislation and County policy.
- Oversees housing waitlist, ensuring compliance with relevant legislation and local policies and liaises with community agencies on referrals, information on available services/supports.
- Works with external partners (Non-Profit and private landlords) to ensure that service level targets are maintained. May be required to attend board meetings as County representative.
- Assist with planning, development and administration of service contracts, plans, policies and procedures for all programs and services.
- Supporting internal and external initiatives to ensure a strong and vibrant community housing sector with a focus on non-profit and cop-operative housing providers.

Tenant management:

- Maximizing revenue through leasing, annual reviews, rent arrears collection and reporting, calculations, adjustments, and evictions, per policies, procedures, and prescribed timeframes.
- Liaising with collection agencies as necessary to pursue former tenant account arrears.
- Liaises