Technical Support Supervisor

1 week ago

Woodstock, Ontario, Canada Forvan Technology Services Full time
Job Description

Job Title: Technical Support Supervisor

Company: Forvan Technology Services

Job Summary

We are seeking a highly skilled Technical Support Supervisor to join our team at Forvan Technology Services. As a Technical Support Supervisor, you will be responsible for providing technical support to our clients and ensuring that their computer systems and networks are running smoothly.

Key Responsibilities
  • Provide Technical Support: Respond to user inquiries and provide technical support to resolve issues with computer systems and networks.
  • Supervise Technical Support Team: Supervise and manage a team of technical support analysts to ensure that they are providing excellent customer service and resolving technical issues efficiently.
  • Collaborate with Cross-Functional Teams: Collaborate with cross-functional teams, including sales, marketing, and product development, to ensure that technical support is aligned with business objectives.
  • Stay Up-to-Date with Technology: Stay up-to-date with the latest technology trends and advancements to ensure that technical support is provided in a timely and effective manner.
  • Manage Incidents: Manage incidents and resolve technical issues in a timely and effective manner.
  • Provide Business Systems Support: Provide business systems support to users in response to identified difficulties.
  • Set Up Equipment: Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
  • Perform Web-Server Backup and Recovery Operations: Perform Web-server backup and recovery operations.
  • Provide Customer Service: Provide customer service to users in response to identified difficulties.
Requirements
  • Education: Bachelor's degree in Computer Science, Information Technology, or related field.
  • Experience: 5 years or more of experience in technical support, with at least 2 years of experience in a supervisory role.
  • Skills: Excellent communication and interpersonal skills, with the ability to work effectively with cross-functional teams.
  • Knowledge: Strong knowledge of computer systems, networks, and software, with experience in ITIL and mainframe technologies.
Work Environment

As a Technical Support Supervisor at Forvan Technology Services, you will work in a fast-paced environment with tight deadlines and repetitive tasks. You will be required to work under pressure and handle heavy loads, with the ability to distinguish between colors and sit for extended periods.

Personal Suitability
  • Accurate: Accurate and detail-oriented with excellent written and oral communication skills.
  • Client Focus: Client-focused with excellent interpersonal skills and the ability to work effectively with cross-functional teams.
  • Efficient Interpersonal Skills: Efficient interpersonal skills with the ability to multitask and manage multiple priorities.
  • Excellent Oral Communication: Excellent oral communication skills with the ability to communicate effectively with users and technical teams.
  • Excellent Written Communication: Excellent written communication skills with the ability to write clear and concise technical documentation.
  • Initiative: Proactive and able to take initiative to resolve technical issues and improve processes.
  • Judgement: Sound judgement with the ability to make informed decisions and prioritize tasks effectively.
  • Organized: Organized and able to manage multiple priorities and deadlines.
  • Team Player: Team player with excellent interpersonal skills and the ability to work effectively with cross-functional teams.
  • Ability to Multitask: Ability to multitask and manage multiple priorities.
  • Time Management: Excellent time management skills with the ability to prioritize tasks effectively.
  • Honesty: Honest and trustworthy with excellent integrity and a strong work ethic.
Benefits
  • Dental Plan: Comprehensive dental plan with coverage for employees and their families.
  • Health Care Plan: Comprehensive health care plan with coverage for employees and their families.
  • Gasoline Paid: Gasoline paid for business use.
  • Free Parking: Free parking available for employees.
  • Learning/Training Paid by Employer: Learning and training paid by employer for employees to enhance their skills and knowledge.

  • Technical Support Supervisor

    3 hours ago

    Woodstock, Ontario, Canada Forvan Technology Services Full time

    Job Title: Technical Support SupervisorWe are seeking a highly skilled Technical Support Supervisor to join our team at Forvan Technology Services. As a Technical Support Supervisor, you will be responsible for providing technical support to our clients and ensuring that their computer systems and networks are running smoothly.Key Responsibilities:Provide...

  • Technical Support Supervisor

    6 minutes ago

    Woodstock, Ontario, Canada Forvan Technology Services Full time

    Job Title: Technical Support SupervisorWe are seeking a highly skilled Technical Support Supervisor to join our team at Forvan Technology Services. As a Technical Support Supervisor, you will be responsible for providing technical support to our clients and ensuring that their computer systems and networks are running smoothly.Key Responsibilities:Provide...

  • Technical Support Supervisor

    3 hours ago

    Woodstock, Ontario, Canada Forvan Technology Services Full time

    {"h2": "Job Summary", "p": "We are seeking a highly skilled Technical Support Supervisor to join our team at Forvan Technology Services. As a Technical Support Supervisor, you will be responsible for providing technical support to our clients, troubleshooting complex technical issues, and leading a team of technical support analysts. If you have a passion...

  • Technical Support Supervisor

    6 hours ago

    Woodstock, Ontario, Canada Forvan Technology Services Full time

    {"h2": "Job Summary", "p": "We are seeking a highly skilled Technical Support Supervisor to join our team at Forvan Technology Services. As a Technical Support Supervisor, you will be responsible for providing technical support to our clients, troubleshooting complex technical issues, and leading a team of technical support analysts. If you have a passion...

  • Technical Support Supervisor

    22 hours ago

    Woodstock, Ontario, Canada Forvan Technology Services Full time

    {"h2": "Job Summary", "p": "We are seeking a highly skilled Technical Support Supervisor to join our team at Forvan Technology Services. As a Technical Support Supervisor, you will be responsible for providing technical support to our clients, troubleshooting complex technical issues, and leading a team of technical support analysts. If you have a passion...

  • Technical Support Supervisor

    20 hours ago

    Woodstock, Ontario, Canada Forvan Technology Services Full time

    {"h2": "Job Summary", "p": "We are seeking a highly skilled Technical Support Supervisor to join our team at Forvan Technology Services. As a Technical Support Supervisor, you will be responsible for providing technical support to our clients, troubleshooting complex technical issues, and leading a team of technical support analysts. If you have a passion...

  • Technical Support Supervisor

    3 days ago

    Woodstock, Ontario, Canada Forvan Technology Services Full time

    Job SummaryWe are seeking a highly skilled Technical Support Supervisor to join our team at Forvan Technology Services. As a Technical Support Supervisor, you will be responsible for leading a team of technical support analysts and providing technical support to our clients.Key ResponsibilitiesTeam Leadership: Lead a team of 3-4 technical support analysts...

  • Technical Support Supervisor

    4 days ago

    Woodstock, Ontario, Canada Forvan Technology Services Full time

    Job SummaryWe are seeking a highly skilled Technical Support Supervisor to join our team at Forvan Technology Services. As a Technical Support Supervisor, you will be responsible for leading a team of technical support analysts and providing technical support to our clients.Key ResponsibilitiesTeam Leadership: Lead a team of 3-4 technical support analysts...

  • Technical Support Supervisor

    6 days ago

    Woodstock, Ontario, Canada Forvan Technology Services Full time

    About the RoleWe are seeking a highly skilled Technical Support Supervisor to join our team at Forvan Technology Services. As a Technical Support Supervisor, you will be responsible for providing technical support to our clients and ensuring that their computer systems and networks are running smoothly.Key ResponsibilitiesTechnical Support: Provide technical...

  • Technical Support Supervisor

    6 days ago

    Woodstock, Ontario, Canada Forvan Technology Services Full time

    About the RoleWe are seeking a highly skilled Technical Support Supervisor to join our team at Forvan Technology Services. As a Technical Support Supervisor, you will be responsible for providing technical support to our clients and ensuring that their computer systems and networks are running smoothly.Key ResponsibilitiesTechnical Support: Provide technical...

  • Technical Support Supervisor

    2 days ago

    Woodstock, Ontario, Canada Forvan Technology Services Full time

    About the RoleWe are seeking a highly skilled Technical Support Supervisor to join our team at Forvan Technology Services. As a Technical Support Supervisor, you will be responsible for leading a team of technical support analysts and providing technical support to our clients.Key ResponsibilitiesTeam Leadership: Lead a team of technical support analysts and...

  • Technical Support Supervisor

    3 days ago

    Woodstock, Ontario, Canada Forvan Technology Services Full time

    About the RoleWe are seeking a highly skilled Technical Support Supervisor to join our team at Forvan Technology Services. As a Technical Support Supervisor, you will be responsible for leading a team of technical support analysts and providing technical support to our clients.Key ResponsibilitiesTeam Leadership: Lead a team of technical support analysts and...

  • IT Support Supervisor

    4 weeks ago

    Woodstock, Ontario, Canada Forvan Technology Services Full time

    Position OverviewAs a Technical Support Supervisor at Forvan Technology Services, you will play a pivotal role in overseeing our technical support team. Your expertise will ensure that our clients receive exceptional service and support in navigating their technical challenges.Key ResponsibilitiesWork Term: PermanentWork Language: EnglishHours: 40 hours per...

  • Technical Support Team Leader

    4 weeks ago

    Woodstock, Ontario, Canada Forvan Technology Services Full time

    Position OverviewAs a Technical Support Supervisor at Forvan Technology Services, you will oversee a dedicated team of support professionals, ensuring the efficient operation of our technical support services.Job DetailsEmployment Type: PermanentLanguage Requirement: EnglishWork Schedule: 40 hours per weekRequired Education: Bachelor's degree or equivalent...

  • Technical Support Team Leader

    4 weeks ago

    Woodstock, Ontario, Canada Forvan Technology Services Full time

    Technical Support SupervisorJob Type: Permanent PositionLanguage Requirement: English ProficiencyWork Schedule: 40 hours weeklyEducational Background: Bachelor's degree or equivalent professional experienceRequired Experience: Minimum of 5 years in a relevant fieldWork EnvironmentConsulting agencyPrivate sector organizationQuality assurance and testingKey...

  • Technical Support Team Leader

    4 weeks ago

    Woodstock, Ontario, Canada Forvan Technology Services Full time

    Technical Support SupervisorJob Type: Permanent PositionLanguage: EnglishWork Schedule: 40 hours per weekRequired Education: Bachelor's degree or equivalent experienceRequired Experience: 5 years or more in a related fieldWork EnvironmentConsulting agencyPrivate enterprise or corporationTesting and evaluationKey ResponsibilitiesFacilitate access to computer...

  • Customer Support Supervisor

    4 weeks ago

    Woodstock, Ontario, Canada Forvan Technology Services Full time

    Position OverviewAs a Technical Support Supervisor at Forvan Technology Services, you will play a pivotal role in overseeing the technical support team, ensuring that users receive top-notch assistance with their technology-related challenges.Key ResponsibilitiesWork Term: PermanentWork Language: EnglishHours: 40 hours per weekEducation: Bachelor's...

  • Technical Support Expert

    3 days ago

    Woodstock, Ontario, Canada Xplore Inc. Full time

    About the RoleXplore Inc. is seeking a highly skilled Technical Support Specialist to join our team in Woodstock, NB. As a Technical Support Specialist, you will be responsible for providing top-notch technical support to our customers.Key ResponsibilitiesProvide technical support to customers via phone, email, and in-personTroubleshoot and resolve technical...

  • Technical Support Expert

    4 days ago

    Woodstock, Ontario, Canada Xplore Inc. Full time

    About the RoleXplore Inc. is seeking a highly skilled Technical Support Specialist to join our team in Woodstock, NB. As a Technical Support Specialist, you will be responsible for providing top-notch technical support to our customers.Key ResponsibilitiesProvide technical support to customers via phone, email, and in-personTroubleshoot and resolve technical...

  • Technical Support Specialist

    7 days ago

    Woodstock, Ontario, Canada Xplornet Full time

    About the RoleXplore is seeking a highly skilled Technical Support Specialist to join our team in Woodstock, NB. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our customers.Key ResponsibilitiesAdvanced technical troubleshooting with customers to resolve concerns related to...