Technical Support Supervisor

2 months ago

Woodstock, Ontario, Canada Forvan Technology Services Full time
Job Description

Job Title: Technical Support Supervisor

Company: Forvan Technology Services

Job Summary

We are seeking a highly skilled Technical Support Supervisor to join our team at Forvan Technology Services. As a Technical Support Supervisor, you will be responsible for providing technical support to our clients and ensuring that their computer systems and networks are running smoothly.

Key Responsibilities
  • Provide Technical Support: Respond to user inquiries and provide technical support to resolve issues with computer systems and networks.
  • Supervise Technical Support Team: Supervise and manage a team of technical support analysts to ensure that they are providing excellent customer service and resolving technical issues efficiently.
  • Collaborate with Cross-Functional Teams: Collaborate with cross-functional teams, including sales, marketing, and product development, to ensure that technical support is aligned with business objectives.
  • Stay Up-to-Date with Technology: Stay up-to-date with the latest technology trends and advancements to ensure that technical support is provided in a timely and effective manner.
  • Manage Incidents: Manage incidents and resolve technical issues in a timely and effective manner.
  • Provide Business Systems Support: Provide business systems support to users in response to identified difficulties.
  • Set Up Equipment: Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
  • Perform Web-Server Backup and Recovery Operations: Perform Web-server backup and recovery operations.
  • Provide Customer Service: Provide customer service to users in response to identified difficulties.
Requirements
  • Education: Bachelor's degree in Computer Science, Information Technology, or related field.
  • Experience: 5 years or more of experience in technical support, with at least 2 years of experience in a supervisory role.
  • Skills: Excellent communication and interpersonal skills, with the ability to work effectively with cross-functional teams.
  • Knowledge: Strong knowledge of computer systems, networks, and software, with experience in ITIL and mainframe technologies.
Work Environment

As a Technical Support Supervisor at Forvan Technology Services, you will work in a fast-paced environment with tight deadlines and repetitive tasks. You will be required to work under pressure and handle heavy loads, with the ability to distinguish between colors and sit for extended periods.

Personal Suitability
  • Accurate: Accurate and detail-oriented with excellent written and oral communication skills.
  • Client Focus: Client-focused with excellent interpersonal skills and the ability to work effectively with cross-functional teams.
  • Efficient Interpersonal Skills: Efficient interpersonal skills with the ability to multitask and manage multiple priorities.
  • Excellent Oral Communication: Excellent oral communication skills with the ability to communicate effectively with users and technical teams.
  • Excellent Written Communication: Excellent written communication skills with the ability to write clear and concise technical documentation.
  • Initiative: Proactive and able to take initiative to resolve technical issues and improve processes.
  • Judgement: Sound judgement with the ability to make informed decisions and prioritize tasks effectively.
  • Organized: Organized and able to manage multiple priorities and deadlines.
  • Team Player: Team player with excellent interpersonal skills and the ability to work effectively with cross-functional teams.
  • Ability to Multitask: Ability to multitask and manage multiple priorities.
  • Time Management: Excellent time management skills with the ability to prioritize tasks effectively.
  • Honesty: Honest and trustworthy with excellent integrity and a strong work ethic.
Benefits
  • Dental Plan: Comprehensive dental plan with coverage for employees and their families.
  • Health Care Plan: Comprehensive health care plan with coverage for employees and their families.
  • Gasoline Paid: Gasoline paid for business use.
  • Free Parking: Free parking available for employees.
  • Learning/Training Paid by Employer: Learning and training paid by employer for employees to enhance their skills and knowledge.

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