Design Operations Ii

3 months ago

Montréal QC, Canada Lightspeed Commerce Full time

**Hi there Thanks for stopping by**

Are you actively looking for a new opportunity? Or just checking the market? Wellyou might just be in the right place

We're looking for a **Design Operations II** to join our team in **North America.** Growth, at scale, is linked to building trust, partnership and allyship. This role focuses on the processes, methods, tooling and culture associated with high-performing design teams. You will work closely with the Design Operations Director to ensure efficiency and effectiveness. You will assist in executing strategies, implementing processes, and working closely with cross-functional teams to drive the success of design projects.

**What you'll be doing**:

- Supports and coordinates existing systems and tools for the Design Team.
- Identifies problems (sprints, VQA) within the design process and suggests improvements
- Owns the timeliness and productivity of design team
- Advocates for best practices with design and product managers, moving, adding, and writing Jira tickets
- Collaborates with design managers to manage the sprint ceremony calendar, guests, and agenda, including planning and refinement meetings and standups
- Maintain and create a consistent and welcoming onboarding experience for new design team members by setting them up with their tools, access and understanding of team processes.
- Maintains playbooks and keeps documentation of how the design team works to help scale alignment and best practices. Must be able to post updates and measure engagement with our centralized Design Hub where information is available globally.
- Keeps a pulse on overall studio culture, how designers are feeling, what they need and surfaces unspoken feedback to design leads.

**What you need to bring**:

- At least 3 years of product industry experience in large matrix organizations in Program Management or Design.
- Foundations of interpersonal, presentation and communication skills.
- Experience with Agile process across design, product and engineering
- Applied experience with cross-platform design methods & programs (ie: opportunity discovery, journey mapping) with a goal to up-level design at scale.
- Analytical mindset interpreting data and informing decisions through insights
- Organized and self-motivated with the ability to work independently and make decisions in the absence of detailed instructions. Should demonstrate a commitment to quality and attention to detail.
- A culture-carrier with strong interpersonal and communication skills, and the ability to build trust and influence relationships
- Expertise in agile processes, JIRA and delivery software (Figma) and collaboration software (Jira, Monday, Miro, Figjam) and understanding of systems software (Storybook).

**What's in it for you?**:
Come live the Lightspeed experience...
- Ability to do your job in a truly flexible environment;
- Genuine career opportunities in a company that's creating new jobs everyday;
- Work in a team big enough for growth but lean enough to make a real impact.
- Opportunity to make a difference; help merchants grow their businesses and become more successful by creating or improving products and addressing customer feedback
- Development of very high traffic products, used at the global scale
- Opportunities to learn and expand your skill set
- Become a valued part of the diverse and inclusive Lightspeed family

and enjoy a range of benefits that'll keep you happy & healthy:

- Lightspeed RSU program (we are all owners)
- Unlimited paid time off policy
- Flexible working policy
- Health insurance
- Health and wellness benefits
- Possibility for transit fees to be covered
- Paid leave assistance for new parents
- Access to LinkedIn learning
- Volunteer day

LI-DS1

**Where to from here?**
Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you're proud to come to every day. For a glimpse into our world check out our career page here.

Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal's gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.

**Who we are**:
Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.

Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and A

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