Regional Administrator

2 months ago

Toronto, Canada CIBC Full time

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This Regional Administrator position is a critical position on the CIBC Wood Gundy and CBIC Private Investment Counsel Regional office team. The purpose of the role is to provide support, typically of an operational or tactical nature, to the Region and the Regional Director. The role requires effective management of the demands of the Region Director to achieve regional operational goals by coordinating and ensuring implementation of multiple management functions associated with the conduct of the region’s daily business. The Regional Administrator is responsible for providing a high level of service to internal and external clients through effective consulting with the branches, internal partners and head office. The Regional Administrator is also responsible for managing the CPIC Investment Associates by providing the team ongoing leadership, direction and coaching.

KEY ACCOUNTABILITIES- Understand corporate and regional business goals, objectives, and operating environment, develops and implements plans to enable the business in meeting goals and objectives.- Tracks and conducts follow up on Regional business initiatives to support effective implementation, working with the Branch Managers and Branch Administrators to ensure timelines and reporting requirements are met.- Acts as a single point of contact for all regional administrative activities.- Manage the day-to-day administrative activities in support of the Regional Director.- Develop administrative procedures and processes to respond to the operating style of the Regional Director.- Co-ordinate and implement administration functions for branches in accordance with CIBC Wood Gundy and CPIC policies.- Conduct research and analysis on behalf of the Regional Director as it relates to special projects that may influence strategic and/or operational initiatives.- Manage headcount and the allocation of human resources across the region and liaise with Branch Staffing as required.- Act as a regional resource to the Branch Managers on matters relating to IA compensation, loan issues, team agreements, competitive recruits, and client complaints.- Oversee the offices’ business processes and act as a resource for business management issues (e.g. facilities/equipment procurement).- Build strong partnerships with key support groups and with a variety of business partners.- Liaise with Head Office and Corporate Real Estate, assist with real estate issues including renovations, branch consolidations, and space allocation.- Work with RD, and other Head Office partners to implement business initiatives as required.- Primary point of contact for resolution of branch issues and conduit for the flow of communication for the region.- Assess importance and sensitivity/confidentiality of issues arising and determining appropriate course of action in the absence of the Regional Director.- Resolves routine operational problems or issues by:
- Investigating, analyzing and providing an informed and independent opinion or recommendation on such things as compliance issues, changes to policies, adequacy of operational controls, risk assessment, and control activities.-
- Modifying established procedures and approaches to suit specific situations.-
- Escalate issues only as required.-
- Champion CIBC’s values and provide support in a manner consistent with the highest quality standards and CIBC objectives.- Support CIBC Wood Gundy competitive recruit onboarding that could involve travel, evening and weekend commitments with mínimal notice.

People Management:
- Understand and improve the client experience by demonstrating, championing and coaching direct reports in the delivery of high quality of service and problem resolution to meet or exceed, internal and external client expectations.- Lead, motivate, and coach direct reports within Private Investment Counsel to ensure they are capable of performing at or developing to the necessary standards.- Provide regular feedback on performance using the Performance Management and Measurement (PMM) tools. Ensure Annual Performance objectives and Individual Development plans are in place for all direct reports ensuring performance appraisals and developmental needs are fair, accurate and effectively communicated. Recognize and support learning time and accomplishments.- Partner with the Regional Director to effectively manage and resource staffing requirements (i.e. interview, hiring, training, orientation) to ensure client service needs are met.- Responsible for the HR system (Workday) for employees (hires, p

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