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Front Desk Receptionist

1 month ago

Winnipeg, Canada Heartland Fertility Clinic Full time

**Full Job Description**

**Position Title: Front Desk Receptionist**

**Job Status: Full Time, Monday - Friday**

**Number of Positions: One (1)**

**Reports to: Administrative Billing Manager and Clinic Business Operations Manager**

**About Us**:
At Heartland Fertility and Gynecology Clinic, we strive to provide support, knowledge, choices and treatment for our fertility patients, ultimately helping them achieve their goal of becoming parents. We are a busy fertility clinic, the only one in all of Manitoba. We have been helping individuals achieve their dreams of family for more than 20 years. This is your opportunity to be part of this miraculous journey.

**Your Role**:
**Responsibilities**:

- Responsible for answering the multi-line phone system, ensuring calls are transferred promptly to the appropriate department
- Inputting patient demographics into the EMR, ensuring accuracy and attention to detail, booking appointments.
- Accepting patient payments for treatment and procedures and ensuring proper patient information and payment amount is communicated to the Billing Team.
- Checking patients in upon arrival to the clinic.
- Rooming patients for physicians, turning over rooms, cleaning beds and equipment in-between each patient visit.
- Responsible for all incoming and outgoing mail, including FedEx items for the team.
- Filing incoming documents, including but not limited to faxes, scans and incoming referral requests.
- Adding new patient referral requests to the physician waitlists.
- Completing tasks as assigned
- Providing exceptional customer service and patient care regardless of age, culture, gender or sexual preference
- Other duties as assigned.

**Experience/Position Requirements**:

- Minimum 2 years experience in a medical clinic or hospital environment required.
- Medical Office Assistant or Unit Clerk Certification would be an asset. Previous work experience relevant to the field will be considered if no certification.
- Knowledge of Women’s Health medical terminology.
- Experience using EChart and EHub would be an asset.
- Excellent and efficient computer, communication and organization skills.
- Experience with Accuro is required.
- Must be able to work effectively and productively both independently and as part of the Heartland team
- Ability to multi-task as needed

**Job Types**: Full-time, Permanent

Pay: $18.00-$21.00 per hour

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Weekends as needed

**Experience**:

- Front desk: 1 year (preferred)
- medical office: 1 year (required)

Work Location: In person