Regional Business Manager

7 months ago

Richmond, Canada Boston Pizza International, Inc. Full time

Based in Calgary, Alberta, the Regional Business Manager (RBM) will work closely with franchisees in developing and growing all aspects of their business. This includes: financial planning & analysis, training, operations, leadership, and local & national marketing initiatives. The RBM will maintain a strong presence in their regional market and act as an effective communication link between Boston Pizza and franchisees. This position requires extensive travel.

**Franchisee Relations and Support**
- Foster and develop relations within the franchisee community.
- Maintain a strong presence within their designated regional markets.
- Ensure that franchisees are knowledgeable and able to implement all programs and initiatives required to effectively run a Boston Pizza restaurant.
- Maintain a high level of communication with each franchisee on a weekly basis.
- Communicate feedback from the franchisee to appropriate BP department. This includes communicating recommendations for improvements.
- Conduct regional food demos and operations seminars as required.
- Participate at regional franchisee meetings as required.

**Franchisee Profitability**
- Work with franchisee on completing a store specific Business Plan two times a year as part of the business review process.
- Perform store specific business and LSM marketing reviews once per quarter minimum.
- Support the implementation and maintenance of Boston Pizza’s P4P financial software.
- Perform monthly (P4P) P&L reviews on each location to assess the financial goals against the franchisees business objectives.
- Initiate action plans and follow-up visits to locations with deficiencies noted as a result of their business review findings.
- Adhere to the business review standards and best practices ensuring quality and consistency within the brand.

**Leading the Perfect Guest Experience**
- Ensure the PGE/PCE program is being implemented in store which includes: implementation of PGE/PCE tools and resources.
- Work with training & development on putting together additional seminars, training sessions and materials that can assist franchisees with team development on improving the Guest experience, culinary excellence, standards and building sales.
- Follow up with franchisees on PULSE results including PGE scorecard and Guest comments.
- Work proactively with franchisees on the resolution of Guest complaints/comments.

**Building the Boston Pizza Brand**
- Assess local store marketing opportunities and develop marketing strategies based on these assessments (as outlined in the store assessment).
- Assist franchisees in evaluation of community inventories, trade area analysis, local promotions and other sales-building tools/opportunities.
- Ensure all national promotions are effectively executed to maximize impact.
- Collaborate with the COE/regional/national marketing team to share ideas and initiatives that will drive sales and improve guest service.
- Ensure local store marketing activities are on-strategy and consistent with the Boston Pizza brand imagery and aligned with the franchisees business objectives.
- Work with the store level Community Relations Coordinator (CRC) in the development and execution of local store marketing opportunities and plans.
- Assist with the ongoing development of the community relations coordinators.
- Participate in community relations coordinator meetings & conferences.

**Skills Required**:

- Post-secondary education or equivalent.
- Strong financial & budgeting knowledge.
- Strong planning and organizational skills.
- Strong strategic and creative capabilities.
- Ability to analyze data for effective decision-making.
- Ability to travel.

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