Reservations Agent

4 months ago


Montréal QC, Canada Pet Care Montreal Full time

We are on the lookout for an experienced Receptionist to become a key part of our team. This role is essential as the first point of contact and a reflection of what we stand for, ensuring exceptional customer service and providing administrative support.

**Key Responsibilities**:

- Welcome and assist visitors professionally.
- Handle check-ins and check-outs for our dog daycare, hotel, and grooming, Pet Taxi services.
- Oversee communications, schedule appointments, and maintain calendars.
- Engage in retail sales and upselling.
- Perform clerical tasks including data entry and inventory management.
- Support social media outreach and community projects.
- Assist with billing and invoicing.
- Keep the reception area organized and welcoming.

**Qualifications**:

- Experience in customer service or as a receptionist is required.
- Strong organizational skills and attention to detail.
- Ability to thrive in a fast-paced environment.
- Basic accounting skills.
- Knowledge of office management systems and clerical procedures.
- Experience in a veterinary or daycare setting is advantageous.
- Proficiency in proofreading documents in both French and English.
- Excellent customer support skills for handling inquiries effectively.

**How to Apply**:
2. Confirm your availability to work Wednesday through Monday from 3 pm to 9 pm.

3. Attach your CV and cover letter.

**Note**: Training will occur Monday through Friday, from 7 am to 2 pm

**Benefits**:

- Casual dress code
- Company car
- Company events
- Dental care
- Extended health care
- Flexible schedule
- Store discount
- Vision care

**Job Types**: Full-time, Permanent

Pay: From $18.00 per hour

Expected hours: 35 - 40 per week

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- English and French (preferred)

Work Location: In person



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