IT Field Support Technician

2 weeks ago

Oakville, Canada Tesla Full time

What to Expect

What You’ll Do
- Deploy and support various endpoint systems which include desktop/laptop hardware, POS terminals, tablets, digital signage, printers, and telephony devices.
- Respond to requests and incidents from our remote employees daily.
- Proactively ensure the highest levels of systems and infrastructure availability in our remote environments.
- Maintain security, backup, redundancy strategies, and documentations.
- Diagnose employee or site network infrastructure issues and address in advance of service disruptions.
- Document system standards with written procedures and processes.
- Work closely with multiple IT Operations teams to resolve issues and deploy equipment into the production environment.
- Understanding project requirements and developing project plans to deliver on time through collaboration with different teams within Tesla.
- Participate in the team on-call rotation and follow the escalation processes to provide 24/7 support for critical network infrastructure alerts.
- Some planned travel to and from remote sites across regions, with occasional short-notice travel required.

What You’ll Bring
- Bachelor’s Degree in Computer Science, Networking, Information Systems, or equivalent training/experience.
- Minimum of five years' experience with desktop (Windows & macOS), infrastructure, network, and software support.
- Experience supporting senior-level executives and management.
- Support experience with IPSec, SD-WAN, fiber, coaxial, and Cellular modem networks with the ability to log level 1 technical support tickets with service providers.
- Excellent understanding of networking components and technologies, including: routers, firewalls, switches, access points, TCP/IP, DNS, DHCP, ARP, OSI model, etc.
- Support experience with Juniper, Cisco, Cradlepoint, and Aruba products.
- Experience with Active Directory, JAMF, SCCM, and Windows server environments.
- Experience in supporting Apple and Android mobile devices along with Intune MDM.
- Experience troubleshooting PC hardware, printers, iPads, digital signage.
- Must have good communication skills.
- Must be available for mandatory on-call rotation and occasional weekend support.
- Ability to organize and prioritize workflow to meet established timeframes.
- Strong attention to detail with excellent follow-up.
- PowerShell or Python experience is a plus.
- Certifications such as MCSA/MCSE, CCST/CCNA or JNCIA is a plus.

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